We welcome individual guests and groups of all sizes at The Forum Spa. It is essential to pre-book spa treatments to avoid disappointment. To make an appointment, please contact the Reservations Team on 01633 410262 and we would be delighted to discuss your requirements. For full details of our current opening hours, check the website ahead of your visit.
You have full use of our facilities when booking a spa experience day only. Please note, there are separate male and female jacuzzis and steam rooms located in the changing rooms.
Individual: Bookings and Cancellation Policy
All treatments require full pre-payment at time of booking. Individuals who wish to change or cancel an appointment must provide 7 days notice in order for the pre-payment to be refunded. A 7 day cancellation policy applies to all valid spa vouchers, otherwise the voucher will become void.
Groups: Bookings and Cancellation Policy
A group booking for between 6 and 24 people will be held provisionally for 14 days. A booking form will be sent to the group leader to provide the names and treatments for each individual in the group. Full pre-payment is required within 14 days of making the reservation otherwise the booking will automatically be released. Once payment has been received the booking is non refundable and non transferable. Changes to names and treatments can be made up to 7 days prior to arrival, subject to availability. For groups on a residential spa package, up to 9 rooms, a 7 day cancellation policy applies, plus all the above terms. If your treatments form part of a larger booking which is contracted, please refer to the specific terms and conditions on your contract.
If you have any medical conditions, are pregnant or breast feeding or have any allergies, injuries, skin complaints or infections, please discuss with your spa therapist (and doctor where necessary) prior to making your booking as this may influence your treatment options. A full consultation will be held prior to your treatment in which all medical conditions will be discussed. If this highlights you are taking any medication, have a medical condition, any injuries or special requirements that were not discussed at the time of booking, this could possibly lead to the treatment being adapted, changed or cancelled. Treatments not suitable during pregnancy and/or whilst breast feeding.
(P) Treatment suitable during pregnancy
We ask that you always allow enough time for your experience and arrive 30 minutes prior to your appointment so we can record your current spa needs and details, offer you a refreshment and the opportunity to rest in the relaxation area.
Please note that as a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured and no discount or refund given. Treatments that start late will still finish at the appointed time, so other guests are not inconvenienced.
In the changing facilities you will find lockers for your personal effects. Please take care of your valuables, as we cannot take liability for their loss.
A robe, towel and slippers will be provided for you as required, as part of all spa experience days. Residents are welcome to arrive in the robe and slippers from their bedroom. Please wear undergarments or dry swimwear during your treatment. We can also provide disposable underwear if required and our therapists will ensure that you are modestly covered with towels at all times.
At the end of your treatment you will have time to change and prepare yourself to rejoin the world, totally relaxed and at peace with your inner and outer being. Please note that mobile phones must be switched off at all times within the spa.
The minimum age for treatments is 16 years. We cannot accommodate babies and children in the treatment rooms or the relaxation areas. Guests under 18 years of age must be accompanied in the spa at all times by a supervising adult over the age of 18 years. One adult may supervise a maximum of two guests under 18 years.
Please be advised, we have male and female therapists.
Adult Only Swim Times
We aim to balance our family friendly environment with a tranquil and relaxing experience for our members and guests, by providing dedicated adult only swim times at The Forum Pool.
Treatment prices are subject to change without notice and are inclusive of VAT.
Health and Safety
If you suffer from high blood pressure, have recently been unwell or believe you may be pregnant you should not use the saunas, steam rooms, spa bath or any heat-based treatments such as the Forum Herbal Steam Temple. If using the gym, please ask a member of the team to show you how to use the gym equipment.
Terms and Conditions
• Treatments for all spa days cannot be exchanged or shared with another person
• All treatments included on the spa day experiences are subject to availability
• Itinerary timings may be subject to change without notice