Our Commitment

• We’ve upgraded 336 bedrooms and meeting rooms with SMART passive infra-red (PIR) technology
• Room temperatures managed by time, movement and occupancy controls
• Comfort levels are pre-set, and allows customers to adjust within a defined temperature range
• System integrated with hotel check-in

• 24% less electricity used (2017 to 2024) 

• 1% less gas used (2017 to 2024) 

Energy consumption controlled whilst occupancy increased by 28% and delegate numbers increased by 10%. 

• 10,000 low energy LED bulbs implemented since 2003
• Each bulb lasts 25 times longer than a traditional bulb

Highly efficient Combined Heat & Power (CHP) systems use waste heat to create electricity which we use to heat water. We have cut gas consumption. 

• Over 22,000,000 kWh off-grid electricity generated by CHP (2017 to 2024) 

• Over 20,000,000 kWh heat captured and reused (2017 to 2024) 

• £800,000 invested 

Water auditing and leak detection drives down usage 

• 39% less water used (2017 and 2024) 

• We cut water use by 44,955 m3 (2017 and 2024) 

• 15 water sub-meters monitor usage and enable leak detection

Waste2Water system reduces water use as we clean down our fleet of ride-on movers, sprayers and tractors.

• Enzymes and bacteria keep water safe
• Powered by REGO-backed electricity
• Uses water from our irrigation system

• 12 hydration stations in event spaces and across our 3 bars and 5 restaurants
• We offer reusable water bottles to delegates as part of our sustainable events strategy

Our 5 lakes and reservoir support three championship golf courses, landscapes and gardens. These habitats are now home to a flourishing population of indigenous birds and wildlife

• 0% water drawn from the main
• 60,000 m³ water saved each year
• Over £5 million invested

• 100% waste diverts from landfill since 2018 
• 68.6% waste recycled in 2024, a 5% improvement since 2019

New highly visible waste bins introduced, which enables and encourages guests and colleagues to separate and recycle more waste.

• We turn waste food and liquids from our kitchens into biogas renewable energy
• We convert and recycle cooking oil and fats to create biodiesel

• We use innovative hospitality supply chain management software KitchenCUT to enable our chefs to plan and work efficiently
• From 2025 we will measure and track food waste to drive down waste

• 122,838 low emission car journeys enabled 2022 to 2024
• We operate one of the largest EV charging stations in Wales
• 12 Tesla EV super charging stations operational since 2022
• Plus 18 other EV units in our car parks installed in 2012 

• We have cut 33,333 litres of fuel by migrating from petrol to EV battery power and cut emissions from a year 89 to 8.3 tonnes CO2e
• 135 golf buggies replaced with electric battery-power
• £891,000 invested

• All our company cars are hybrid or electric powered
• We’re continually looking for ways to reduce the impact from our vehicle fleet

• We are working hard to reduce food miles
• We are sourcing much of our restaurant and event produce from local Welsh suppliers

• Diversey Pur-Eco cleaning and laundry products in use since 2019
• This eco-certified range is highly effective and environmentally friendly
• European Eco-Label certification

Our new out-sourced linen and laundry partner is helping us reduce our impact

• 40% per kg/linen less energy use
• 30% less water per kg/linen
• 75% less plastic wrapping
• Reduced transport miles by selecting a local award-winning specialist

• Shirts and uniforms are wrapped in paper, replacing plastic
• Coat hangers are made of metal, replacing plastic
• All hangers and packaging are re-used and recycled

• We are re-wilding our gardens to increase biodiversity and encourage pollination and insect life
• We are testing wildflower seed mixes
• Across our gardens we’re designing, selecting and planting more drought-tolerant schemes

• 10,000 broadleaf and conifer trees managed across our Estate
• Wentwood Forest is one of the largest ancient woodlands in the UK
• Over 5,000 native broadleaf and conifer trees planted

Across our golf courses we have operated an Integrated Pest Management Strategy since 1995

Our guiding turf management principals:

• Scarifying
• Applying top dressing
• Aerating
• Balancing natural and chemical treatments
• Pin-point spraying and spoon-feeding
• Introducing more drought-resistant grass seed varieties

• 150,000 honeybees introduced to secluded areas on the estate 
• 120 bird boxes designed and built, to RSPB standards, and installed by our team 
• A wealth of native birds, insects and animal species thrive across our estate 
• We support migration routes for the indigenous dormouse population 
• We are encouraging bug life with 12 bug hotels designed, built and installed to encourage biodiversity 

Since 2004 our full-time Sustainability Team has led the delivery of an ambitious Change Agenda.

We employ:

• Sustainability and Energy Manager
• Ecology and Environmental Stewardship Manager

• 6 Sustainability Working Groups 
• Colleagues share ideas, propose and lead the change – all to reduce our impact 

• 1,300 colleagues trained in the principles of sustainability, and the responsible working practices we expect from everyone, every day
• We make sustainability part of everyday

• The power of fresh air benefits our overall well-being
• We maintain 1.5 km of woodland walks for everyone to enjoy
• Woodchip from natural treefall is used to maintain pathways and to construct bridges