What date do your Christmas decorations go up?
Our Christmas decorations will be up by end of November.

If I can’t get there because of inclement weather?
Unless the Resort is forced to close due to the inclement weather, we will not be able to refund or transfer bookings.

Can you offer transport?
We provide complimentary shuttle transfers between 6pm and 1am to guests staying overnight at Tŷ Newport or Coldra Court Hotel and attending a Christmas party night at Celtic Manor Resort or ICC Wales. We do not operate transport to or from Tŷ Magor or The Parkgate Hotel.

Resort shuttle buses are limited and run from the main Resort Hotel, golf clubs, Hunter Lodges and the Newbridge on Usk. Please note shuttle bus transfer for Newbridge on Usk are available to guests with a dinner reservation only and excludes New Year’s Eve.

Do I have to pay for parking?
Yes, all of our carparks are chargeable. View charges

How do I order a taxi?
Taxis can be booked from the main reception desk.

Will there be live entertainment in Merlin’s Bar?
We will be hosting a wide array of musicians and performers at many of our bars and restaurants throughout the festive period. From pianists to jazz trios, we will ensure you close out 2025 in style. Check back closer to the festive season for our full entertainment schedule.

I’m going to one of your restaurants, what should I wear?
Guests are required to wear smart casual clothing at some of our restaurants. View the individual restaurant pages for more details.

Can you send me a Christmas brochure?
We do not have a printed Christmas brochure, though all information relating to festive stays, dining and party nights can be found on our website here.

How do I inform you of dietary requirements?
Please advise a member of staff on the day of your visit of any vegetarian, vegan or allergen dietary requirements.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
Menus are available to view on our website.

How do I reduce the number of people in my party?
Please contact the events team on 01633 410252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable

What are your payment terms?
Unless otherwise stated, no deposit is required at the time of booking. Your credit card details will be retained as a guarantee up until the dining date.

How do I inform you of dietary requirements?
Please advise a member of staff on the day of your visit of any vegetarian, vegan or allergen dietary requirements.

How do I reduce the number of people in my party?
Please contact the events team on 01633 410252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable

What are your payment terms?
A £10 deposit per person is required at the time of booking. Remaining amount due 6 weeks prior to the event if it hasn’t been paid in full during the time of booking. Payments are non-refundable, non-transferable.

Can I book Christmas lunch if I am not a hotel guest?
Yes, visitors and hotel guests can book online here.

Can I visit the Hotel on Christmas Day if I am not a hotel guest?
All of our hotels are open on Christmas Day to those who have a pre-booked reservation for either lunch or accommodation.

Will Santa be visiting the restaurants on Christmas Day?
Yes, Santa will be visiting selected venues. Please see event website page for timings where applicable.

How do I inform you of dietary requirements?
Please provide us with any dietary requirements at least 48 hours before your booking, with Halal requests requiring minimum 72 hours notice.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
Menus are available to view on our website.

How do I reduce the number of people in my party?
Please contact the events team on 01633 410252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable

What are your payment terms?
Full prepayment or a deposit is required at the time of booking, unless otherwise stated. If a deposit is required, full balance is due 12 weeks prior. Payments are non-refundable, non-transferable.

What is the dress code for Christmas Day Lunch?
Please note a dress code applies to the following Resort Hotel restaurants:

Steak on Six – To complement the stylish setting of Steak on Six, we kindly ask guests to observe a smart-casual dress code. Collared shirts, tailored trousers, smart jeans, tailored shorts and appropriate footwear including smart trainers are welcome. Sportswear, ripped jeans and flip-flops are not permitted.

Rafters – Guests are required to wear smart casual clothing when dining at Rafters and entry will be refused if this is not adhered to. Whilst smart denim is perfectly acceptable, sports trainers, flip flops, baseball caps, rugby or football shirts, and tracksuits are not permitted. Shorts are not permitted after 5.00pm.

Is there a minimum age to attend?
Guests must be age 18 or over to attend any party night at Celtic Manor Resort.

How do I inform you of dietary requirements?
Please advise a member of staff on the day of your visit of any vegetarian, vegan or allergen dietary requirements.

Are there shuttle bus transfers for those staying at a different hotel than their party night?
We provide complimentary shuttle transfers between 6pm and 1am to guests staying overnight at Tŷ Newport or Coldra Court Hotel and attending a Christmas party night at Celtic Manor Resort or ICC Wales. We do not operate transport to or from Tŷ Magor or The Parkgate Hotel.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
Menus are available to view on our website.

How do I book Accommodation? Is there a discount?
Party night bedroom rates are available on our website. Please book online using the promotion code PARTYNT25. Subject to availability.

What are your payment terms?
£10 non-refundable deposit required at the time of booking unless otherwise specified, with full balance required 6 weeks prior to event date. We are not able to provisionally hold places at any of our parties, and we cannot accept part payments.

Will we be sat together?
We will do our best to sit large groups as close together as possible however this cannot be guaranteed and depends on the set up of the party night venue and capacities at that venue.

Will we be joined with another group?
All of our party nights take place on tables of 10. Smaller groups may be joined to form one large table.

What is the dress code?
Please refer to our Christmas Party Night page and select your chosen party night for all details on the dress code.

How strict is the black tie dress code?
We ask that our guests respect the black tie theme to this party night and attend wearing dinner suits and cocktail dresses. Clothing does not have to be black, but does need to be suitable to the theme.

Can I purchase drink tokens?
Drinks can be ordered to the table using a QR code, or from the bar.

Can I visit to see the venue before I book my party night?
Unfortunately we are unable to accommodate site visits or show arounds of the venues prior to booking.

Can you send me an email with all the information on a party night in?
Please refer to our Christmas Party Night page and select your chosen party night for all available details.

I need to reduce the number of people in my party?
Please contact the events team on 01633 410252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable.

I don’t drink. Will there be non-alcoholic options available?
Yes, we will provide a non-alcoholic alternative at all of our party nights.

How do I inform you of dietary requirements?
Please advise a member of staff on the day of your visit of any vegetarian, vegan or allergen dietary requirements.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
Menus are available to view on our website.

How do I reduce the number of people in my party?
Please contact the events team on 01633 410252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable

What are your payment terms?
Full prepayment or a £25 deposit is required at the time of booking, unless otherwise stated. If a deposit is required, full balance is due by 30th November. Payments are non-refundable, non-transferable.

Will we be sat together?
We will do our best to sit large groups as close together as possible however this cannot be guaranteed and depends on the set up of the party night venue and capacities at that venue.

Will we be joined with another group?
Our New Year’s Eve Black Tie event, The Midnight Ball, at the Caernarfon Ballroom will take place on tables of 12. Smaller groups may be joined to form one large table.

We welcome everyone, regardless of their requirements. Some of our venues have limited disabled access. If you require assistance, please inform us beforehand. If we cannot accommodate the requirements at your chosen event, we will endeavour to arrange an alternative venue.

Please note: The location for the Casino Royale party night, the Augusta Suite, is only accessible via stairs and has no guest lift.