WELCOME

We are delighted to welcome you to enjoy the full range of our expansive facilities and open spaces.  

Our hotels, restaurants, bars, spas, health clubs, golf courses, activities and other leisure facilities are all open to welcome guests.

In line with the latest guidance from Welsh Government, from December 26th up to a maximum of 6 guests are permitted to gather and dine together in our bars, restaurants and cafes. Guests are required to give contact details for Trace and Protect purposes, and table service only is in operation. 

Face coverings must be worn in indoor public spaces at all times except when seated in bars, restaurants and cafes, and when using the health club gyms and swimming pools, and the spa facilities.

If you need to get in touch, we recommend using our contact form where possible and we will reply within 2 working days.

Hotel guests will receive an email at midday on the day of their arrival with information about their stay and booking links for swim sessions.

Important Information & FAQs

We hope the following information will help with your upcoming visit and answer some frequently asked questions.

  • How to get in touch

    Book accommodation

    Book golf tee times
    Please note online tee time bookings are currently unavailable. Please call our Reservations Team on 01633 410263
    (Telephone opening hours: 9am - 5pm Monday to Saturday.)

    Book restaurant reservations

    Gift voucher bookings or extensions

    Re-opening information and Covid-19 guidelines

    If you already have a booking, please refer to your confirmation or pre-arrival email (sent 7 days prior to your stay), for access to exclusive resident dining availability and more information about your stay. 
     

    CONTACT FORM

    If the information or assistance you require cannot be located on our website, please submit a contact form and we will reply within 5 working days.

  • Celtic Promise - our flexible cancellation policy

    Celtic Promise - Our Flexible Cancellation Policy

    We promise to be flexible with future hotel and Hunter Lodge bookings, including those booked on a prepaid, non-refundable rate. Any new bookings made from 23/12/2021 for arrival between 27/12/2021 - 31/03/2022, can be changed or cancelled without charge up to 48 hours before arrival. Existing bookings and any new bookings made outside of these dates are subject to our standard cancellation policy.

    Will we get a refund if we test positive for Covid-19?

    If you or a member of your party test positive, or are required to isolate by NHS Test & Trace, and the date of your arrival is within your isolation period, you will be able to reschedule or cancel your booking without charge, subject to providing the evidence of a positive PCR test or NHS Test & Trace requirement to isolate.

    What if new government legislation prevents us from travelling to stay with you?

    If there are changes to government legislation which prevent us from accommodating your stay or prevent you from travelling to stay with us, you will be able to reschedule or cancel your booking without charge.

  • Gift Vouchers

    All gift vouchers are now only valid for use within their expiry date.

    Following 18 months of flexible voucher extensions running until 30th November 2021, every opportunity has been given to accommodate bookings affected by the COVID-19 pandemic and no further extensions will be possible.

    Expiry information is made clear in the full terms and conditions issued with the gift voucher.

    Ready to redeem your gift experience voucher? Click here

  • Restaurants & Bars

    Restaurant bookings can be made in advance via our website.

    In line with the latest guidance from Welsh Government, from December 26th up to a maximum of 6 guests are permitted to gather and dine together in our bars and restaurants. Guests are required to give contact details for Trace and Protect purposes, and table service only is in operation. 

    Face coverings must be worn in indoor public spaces at all times except when seated in bars, restaurants and cafes, and when using the health club gyms and swimming pools, and the spa facilities.

    All guests with a hotel booking will receive an email containing all the information you will need ahead of your visit.

  • Swimming Pools

    In order to allow as many guests as possible to enjoy the facilities, use is limited to:-

    • 2* x 45 minute swim session per person, per stay. These can be booked as two separate sessions of 45 minutes across the length of your stay, or combined to one 90 minute session.
    • 1 x 90 minute gym session per person, per stay.

    *1 x 45 minute swim session per person, per stay for guests staying at Coldra Court Hotel.

    You will be able to book sessions, subject to availability, on the day of your arrival.

    Locker allocation is limited and we ask guests to arrive pool ready and no more than 5 minutes ahead of each session. Each session is inclusive of changing times.

    Failure to comply with the accepted booking terms may result in persons being asked to vacate that facility.

  • Spa Facilities

    Please note, Ocius Treatment Rooms remain closed until further notice.

    Your therapist will be wearing a face mask throughout your visit and will adhere to treatment delivery guidelines. It is not mandatory for guests to wear a face mask.

  • Golf

    All golf courses and academy facilities are open to members and visitors.

    Please note online tee time bookings are currently unavailable. Please call our Reservations Team on 01633 410263
    (Telephone opening hours: 9am - 5pm Monday to Friday and 10am - 4pm Saturday.)

    Golfers are encouraged to use hand sanitiser before and after touching flagsticks and bunker rakes on the golf course.

  • Face Coverings & Safety

    Face coverings must be worn in indoor public spaces at all times except when seated in bars, restaurants and cafes, and when using the health club gyms and swimming pools, and the spa facilities.

    Face coverings must also be worn when travelling on Resort shuttle buses.

    Please respect the personal space of all guests and travel in the lifts only with members of your own party.

    We ask that you continue to use the hand sanitisation stations that can be found in all public areas.

  • Payments

    Please note all properties within The Celtic Collection no longer accept cash or cheque payments. Payments can be made contactless via card or our mobile app. 

  • Robust Cleaning & Sanitising Protocols

    Robust cleaning and sanitising protocols, focused on High Impact Touchpoint (HIT) in bedrooms and public areas.

    Cleanliness and hygiene has always been a priority for The Celtic Collection. Working with our cleaning partner Diversey, cleaning protocols in bedrooms and all public areas will be strengthened to focus on High Impact Touchpoint (HIT) cleaning as a result of the COVID 19 pandemic.

    Physical minibars are no longer available, instead a digital minibar allows guests to order drinks to be delivered to their room.

    Stayover cleans for multiple nights’ occupancy are offered on a request basis only and guests must vacate the room whilst it is cleaned.

    At this time, we do not provide a turndown service in any of our rooms.

  • Car Parking

    Click to view Resort Hotel Car Parking charges 

    Click to view Coldra Court Hotel Car Park charges

    Complimentary on-site parking is available for guests staying at Newbridge on Usk or Ty Hotel 

    Please note valet parking and luggage handling services are currently unavailable.

  • Transport

    Shuttle bus transfers will travel between the Resort Hotel and Golf Clubhouses daily between 8am and 11pm.

    Guests must wear a face covering. 

    Guests will need to arrange their own transport to all other locations. Directions for all properties within The Celtic Collection can be found on our website and our colleagues will be more than happy to provide further directional guidance if necessary.

  • Booking Terms and Conditions

    Hunter Lodge Bookings
    A 30% non-refundable non-transferable deposit is required at the time of booking, and the final remaining balance to be paid in full 12 weeks prior to arrival. When booking less than 12 weeks in advance, full balance must be paid.

    Prices
    Prices displayed are the cost in sterling (£) based on your request. Prices are subject to change and are only guaranteed once a valid confirmation number or reference is issued. Prices shown are not valid in conjunction with any other offer. Prices only include the items and services listed as part of the description. Prices do not include any additional services or products used. It is a condition of this contract that you authorise The Celtic Manor Resort to debit your credit or debit card for the total cost of stay and any incidental charges added to your bill or the bill of your guests.

    All prices include Value Added Tax (VAT) at at the prevailing rate

    Guests with Impaired Sight/Hearing/Mobility or Specific Requirements
    The Resort Hotel offers modified room facilities for guests with impaired mobility, sight and hearing. These rooms are described as “Accessible Rooms” and should only be requested if required. Your booking may be cancelled if you knowingly reserve an Accessible Room type when you or your guests have no requirement for this type of room. Others rooms in the Resort Hotel, The Manor House, Newbridge on Usk, The Coldra Court Hotel and Hunter Lodges, whilst not having special facilities, have predominantly level access to public areas and accessible bathrooms. Guests with impaired mobility, sight, hearing or other particular requirements should check with our Reservations Team in advance that their requirements can be met.

    Christmas and New Year Bookings
    If your reservation is booked to stay over Christmas Day or New Year's Eve, our festive period deposit and cancellation terms apply. Following your 10% deposit payment, final payment will be required by 31st August. All deposit payment are non-refundable and non-transferable in the event of cancellation, or if you do not arrive on the day of your reservation.

    Card Pre-authorisation
    A £50 per night, credit/debit card pre-authorisation will be required at the time of check-in, Pre-authorisation amounts are reserved funds which will reduce your available balance, these may show on your statements. Pre-authorisation amounts are held by your card issuer, at check-out the reserved funds or credits will be released by the hotel, the processing time varies with different card issuers.

    Complaints and Comments
    Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time. Problems which cannot be resolved there and then should be notified in writing to Matthew Lewis, Vice President of Operations, The Celtic Manor Resort, Coldra Woods, The Usk Valley, Newport, South Wales, UK. NP18 1HQ

    General Information
    Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. The Celtic Manor Resort shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful. These terms and conditions shall be subject to the laws of the jurisdiction of the United Kingdom.

    The Celtic Manor Resort Limited has updated its Privacy Policy. Please read this policy as these changes affect the way we process and protect your personal data.

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