About Your Stay

We hope the following information will help with your upcoming visit and answer some frequently asked questions. It includes the latest updates about which of our facilities are open and which are set to return at a future date.

You will also find details about the measures we have taken to protect the health of our guests and team members. These procedures will be shaped further by Government guidelines and regulations, and will continue to evolve in response to any changes in the medical advice.

  • Your Accommodation

    Hotel capacity monitored in all facilities to allow social distancing in line with government guidance.

    Hotel occupancy will be monitored in line with guidelines to facilitate social distancing across our properties. Individual bedroom occupancy will be capped at 4 people, with a maximum of 2 adults and 2 children from a single household able to occupy a room.

    In order to keep physical interaction between our guests and team members to a minimum, guests staying for multiple nights at our hotels will have their room serviced by housekeeping every three days. Should you require any housekeeping service between visits, please do not hesitate to contact Reception who will be pleased to assist. 

    We are pleased to offer an enhanced restaurant in your room dining experience and room service breakfast, offered as a contactless experience, with trays delivered and collected from outside of the guest room. In addition, guests can take their pick from a range of delicious al fresco dining destinations across the resort.

    We are delighted to announce that many of our resort restaurants and bars will be re-opening from 3rd August for indoor dining and drinks, welcoming hotel residents, members and visitors. In accordance with social distancing guidelines, all guests visiting our bars and restaurants must have a pre-booked reservation, available to book online now. We look forward to welcoming you!

  • Check In

    Staggered check-in times to spread the arrival of guests.

    Pre-arrival booking procedures will ensure physical check-in process on arrival will be as quick and seamless as possible.

    Guests will be required to confirm their good health and absence of symptoms of Coronavirus, and that any recent international travel conforms with quarantine guidelines, as a condition of their visit.

    Until further notice, the following check-in times will apply:

    Celtic Manor Resort
    Signature Rooms and Suites - 3pm
    Deluxe Rooms - 4pm
    Superior Rooms - 4pm

    Coldra Court Hotel
    All Rooms - 4pm

    Queues will be minimal and fast moving due to pre-arrival procedures.

    • Where small queues do form, there will be clear physical distancing measures in place.
    • Perspex screens will be added to reception desks to protect staff and guests in locations where direct face to face interaction is unavoidable.
    • Thermal imaging cameras will monitor guest temperatures at entry points.
    • Our valet parking and luggage handling services will not be available.
    • Guests will be able to check out and pay any outstanding balance digitally using their mobile device from August.
    • Express contactless checkout with dropboxes will be available, keys deposited in these boxes will be disinfected prior to reuse.
  • Transport

    Please be advised that guests will need to arrange their own transport between our hotels, clubhouses, Hunter Lodges and other facilities.

    Directions for all properties within The Celtic Collection can be found on our website and our colleagues will be more than happy to provide further directional guidance if necessary.

    From 3rd August, limited transport will be available for guests with a dinner reservation at Rafters restaurant. Shuttles will be available between 4pm and 11pm, transporting hotel residents between the Resort Hotel and Twenty Ten Clubhouse.  

  • Restaurants and Bars

    Our resort restaurants and bars are now open for indoor, al fresco dining and drinks, welcoming hotel residents, members and visitors subject to availability. In accordance with social distancing guidelines, all guests visiting our bars and restaurants must have a pre-booked reservation, available to book online now. We look forward to welcoming you!

    We are pleased to be a part of the government's official 'Eat Out to Help Out' promotion which offers diners 50% discount on food and non-alcoholic drinks (up to £10 discount per diner) Monday - Wednesday, between 3rd - 31st August 2020.

    We are delighted to continue our enhanced restaurant in your room dining experience and room service breakfast, offered as a contactless experience, with trays delivered and collected from outside of the guest room. In addition, guests can take their pick from a range of delicious al fresco dining destinations across the resort.

    Please note all properties within The Celtic Collection no longer accept cash and cheques, payments can be made contactless via card or our mobile app.

  • Spa and Leisure Facilities

    Our health clubs, swimming pools and some outdoor activities remain closed for now, with plans to reopen from 10th August in line with the latest Government guidance.

    We are delighted to announce that both our Forum Spa and Beauty Bar have now reopened, offering a selection of body treatments including a range of Signature and Elemis massages, and selected nail treatments including manicures and pedicures. 

    We have made a number of changes to our spa experience to increase the safety of
    our guests, which you can view here.

    In line with official guidance, we are unable to offer any facial treatments at this time. As our health clubs, swimming pool and showers remain closed for the time being, we are also unable to offer body wraps or Herbal Steam Temple treatments.

    To book a spa treatment, please contact our Reservations team on 01633 410262 who will be pleased to assist and offer further advice.

  • Golf

    Golf is the ideal sport for social distancing as you walk in hundreds of acres to play the game.

    All three golf courses, as well as Pro Shops, the Golf Academy and driving range, are available with limited access to the clubhouse to check-in and use the toilet facilities. Al fresco dining and refreshments are available at both clubhouses.

    We have made a number of changes to our golf experience to increase the safety of
    golfers, which you can view here.

    Please note we no longer accept cash and cheques, payments can be made contactless via card.

    Tee times are open to members and visitors, tee times can only be booked online.

  • Activities

    Adventure golf, tennis, treasure hunts, woodland walks, archery and laser clays are all now available for you to enjoy during your visit.

    In addition, we are excited to announce that our Forest Nets Adventure and Forest Jump Low Ropes will re-open on 1st August, offering even more fun and fresh air adventures for families looking to head outdoors for summer fun.

    All activities must be booked while on site and guests will need to bring their own equipment to play tennis (no racquets or balls will be provided).

    We hope to re-open Forest Jump High Ropes and Laser Combat, as soon as we can safely do so.

  • Social Distancing

    One-way systems directing guests and clear social distance markings in public areas.

    All guests will be advised on the need to practise social distancing from other guests and our team members throughout their stay. There will be visual reminders of this requirement in all appropriate places.

    Elevators should only be occupied by guests staying in the same room at any one time. Disinfectant and wipes will be available to clean elevator buttons between users.

    Use of staircases will be encouraged as an alternative with designated staircases for upward and downward travel.

    Where possible, we will implement one-way systems, with public areas clearly marked to indicate direction of travel and safe distancing guidelines. Where a one-way system is not achievable, public areas may be split with physical barriers to allow for two way travel.

    Across our properties, there will be clear signage to communicate the measures in place and staff members will monitor guest behaviour. Our staff will be required to wear face masks in public areas, and we would encourage our guests to do the same.

  • Robust Cleaning and Sanitising Protocols

    Robust cleaning and sanitising protocols, focused on High Impact Touchpoint (HIT) in bedrooms and public areas.

    Cleanliness and hygiene has always been a priority for the Celtic Collection. Working with our cleaning partner Diversey, cleaning protocols in bedrooms and all public areas will be strengthened to focus on High Impact Touchpoint (HIT) cleaning as a result of the COVID 19 pandemic.

  • Advanced Staff Training

    Advanced staff training in health and safety protocols, including the provision of personal protective equipment and wearing of face masks for staff in public areas.

    As a condition of returning to work, team members will be health screened, and required to complete an e-learning course on the Prevention and Control of Infection in the Workplace.

    Appropriate Personal Protective Equipment including face masks and disposable gloves will be worn by team members based on their roles and responsibilities, and in adherence to Government regulations and guidance.

    All team members will undergo training on the new health and safety procedures and the implications of COVID 19, with constant refresher training courses to reinforce the message. Team members will practise social distancing between themselves as well as guests.

  • Current and Future Bookings

    Existing Bookings

    Should you have a query about an existing booking or need any advice, please contact our Reservations team on 01633 410262 who will be happy to assist.

    Future Hotel Bookings
    We promise to be flexible with future hotel bookings, including those booked on a prepaid, non-refundable rate (excludes Hunter Lodges). Any new bookings made for arrival up until 30th September 2020, can be changed or cancelled without charge up to 7 days before arrival.

    Please Note: Some of our resort leisure facilities (swimming pool, sauna, gyms etc) are not currently open, please check website for the most up to date information. We are offering an enhanced guest bedroom dining experience Restaurant in your Room as well as al fresco dining options across the Resort. When booking a bed and breakfast rate, breakfast will be served to your room.

    Third-Party Bookings
    If you booked your reservation via a third party (eg. Bookings.com, Spa Breaks, Golf Breaks and others) please contact them directly for assistance.

  • Payments

    Please note all properties within The Celtic Collection no longer accept cash or cheque payments. Payments can be made contactless via card or our mobile app. 

  • Car Parking

    Click to view Resort Hotel Car Parking charges 

    Click to view Coldra Court Hotel Car Park charges

    Complimentary on-site parking is available for guests staying at Newbridge on Usk or Ty Hotel 

    Please note valet parking and luggage handling services are currently unavailable.

  • Gift Vouchers

    All gift vouchers with expiry dates between 1st April - 30th August 2020 will be automatically extended to 30th November 2020.

     

  • Booking Terms and Conditions

    Prices
    Prices displayed are the cost in sterling (£) based on your request. Prices are subject to change and are only guaranteed once a valid confirmation number or reference is issued. Prices shown are not valid in conjunction with any other offer. Prices only include the items and services listed as part of the description. Prices do not include any additional services or products used. It is a condition of this contract that you authorise The Celtic Manor Resort to debit your credit or debit card for the total cost of stay and any incidental charges added to your bill or the bill of your guests.

    All prices include Value Added Tax (VAT) at 20% though please note we are moving to 5% on selected items between 15th July 2020 - until 12th January 2021: Accommodation, hot & cold food on premises, hot & cold non-alcoholic on premises, hot & cold off premises, hot & cold non-alcoholic off premises

    Guests with Impaired Sight/Hearing/Mobility or Specific Requirements
    The Resort Hotel offers modified room facilities for guests with impaired mobility, sight and hearing. These rooms are described as “Accessible Rooms” and should only be requested if required. Your booking may be cancelled if you knowingly reserve an Accessible Room type when you or your guests have no requirement for this type of room. Others rooms in the Resort Hotel, The Manor House, Newbridge on Usk, The Coldra Court Hotel and Hunter Lodges, whilst not having special facilities, have predominantly level access to public areas and accessible bathrooms. Guests with impaired mobility, sight, hearing or other particular requirements should check with our Reservations Team in advance that their requirements can be met.

    Hunter Lodge Bookings
    A 10% non-refundable non-transferable deposit is required at the time of booking, with a further 50% payable 12 weeks prior to arrival, and the final remaining balance to be paid in full 4 weeks prior to arrival. When booking less than 12 weeks in advance, a 50% non-refundable non-transferable deposit is required at the time of booking. For Hunter Lodge bookings over the Christmas and New Year period, a 50% non-refundable non-transferable deposit by 30th June and the remaining 50% balance by 31st August.

    Card Pre-authorisation
    A £50 per night, credit/debit card pre-authorisation will be required at the time of check-in, Pre-authorisation amounts are reserved funds which will reduce your available balance, these may show on your statements. Pre-authorisation amounts are held by your card issuer, at check-out the reserved funds or credits will be released by the hotel, the processing time varies with different card issuers.

    Complaints and Comments
    Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time. Problems which cannot be resolved there and then should be notified in writing to Ian Edwards, CEO, The Celtic Manor Resort, Coldra Woods, The Usk Valley, Newport, South Wales, UK. NP18 1HQ

    General Information
    Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. The Celtic Manor Resort shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful. These terms and conditions shall be subject to the laws of the jurisdiction of the United Kingdom.

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