About Your Stay

Thank you for choosing to stay at The Celtic Collection, we are delighted to welcome you and will ensure your time with us is the safe and enjoyable experience you expect.

Your safety comes first. We have shared below some of the measures we are taking to adjust our operations and protect the health of our guests and team members. These procedures will be shaped further by Government guidelines and regulations, and will continue to evolve in response to any changes in the medical advice.

For added peace of mind, we're pleased to announce we have secured a brand new industry standard set out by National Tourist Organisations of Great Britain and Northern Ireland called 'We're Good to Go'. This accreditation lets you know we’ve implemented the Government's COVID-19 reopening advice and have clear health and safety processes in place.

Guests will find a wide range of exciting experiences available to enjoy here. Why not explore the Welsh countryside and many woodland walks nearby, brush up on your tennis skills and freely roam the 2,000 acres of our stunning Resort grounds, or even enjoy a game of Adventure Golf with your family? Of course, let's not forget dining and we're pleased to offer our enhanced Restaurant in your Room dining experience, where diners can savour signature dishes inspired by our Celtic Collection restaurants within the intimate setting of their guest bedroom. In addition, guests can choose to dine at a range of delicious al fresco dining destinations weather permitting.

Please stay safe, we look forward to seeing you soon.

 

Ian Edwards
Chief Executive, The Celtic Collection

  • Your Accommodation

    Hotel capacity monitored in all facilities to allow social distancing in line with government guidance.

    Hotel occupancy will be monitored in line with guidelines to facilitate social distancing across our properties. Individual bedroom occupancy will be capped at 4 people, with a maximum of 2 adults and 2 children from a single household able to occupy a room.

    Under current government restrictions, there is no access permitted to leisure facilities such as restaurants, bars, swimming pools, health clubs and spa facilities. We will continue to monitor Welsh Government instruction on these facilities.

    We are delighted to offer an enhanced restaurant in your room dining experience and room service breakfast, offered as a contactless experience, with trays delivered and collected from outside of the guest room. In addition, guests can take their pick from a range of delicious al fresco dining destinations across the Resort.

  • Before you Arrive

    Staggered check-in times to spread the arrival of guests.

    Pre-arrival booking procedures will ensure physical check-in process on arrival will be as quick and seamless as possible.

    Guests will be required to confirm their good health and absence of symptoms of Coronavirus, and that any recent international travel conforms with quarantine guidelines, as a condition of their visit.

    Until further notice, the following check-in times will apply:

    Celtic Manor Resort
    Signature Rooms and Suites - 2pm
    Deluxe Rooms - 3pm
    Superior Rooms - 4pm

    Coldra Court Hotel
    All Rooms - 4pm

  • Check-In

    Queues will be minimal and fast moving due to pre-arrival procedures.

    • Where small queues do form, there will be clear physical distancing measures in place.
    • Perspex screens will be added to reception desks to protect staff and guests in locations where direct face to face interaction is unavoidable.
    • Thermal imaging cameras will monitor guest temperatures at entry points.
    • Our valet parking and luggage handling services will not be available.
    • Guests will be able to check out and pay any outstanding balance digitally using their mobile device from August.
    • Express contactless checkout with dropboxes will be available, keys deposited in these boxes will be disinfected prior to reuse.

    Until further notice, the following check-in times will apply:

    Celtic Manor Resort
    Signature Rooms and Suites - 2pm
    Deluxe Rooms - 3pm
    Superior Rooms - 4pm

    Coldra Court Hotel
    All Rooms - 4pm

  • Social Distancing

    One-way systems directing guests and clear social distance markings in public areas.

    All guests will be advised on the need to practise social distancing from other guests and our team members throughout their stay. There will be visual reminders of this requirement in all appropriate places.

    Elevators should only be occupied by guests staying in the same room at any one time. Disinfectant and wipes will be available to clean elevator buttons between users.

    Use of staircases will be encouraged as an alternative with designated staircases for upward and downward travel.

    Where possible, we will implement one-way systems, with public areas clearly marked to indicate direction of travel and safe distancing guidelines. Where a one-way system is not achievable, public areas may be split with physical barriers to allow for two way travel.

    Across our properties, there will be clear signage to communicate the measures in place and staff members will monitor guest behaviour. Our staff will be required to wear face masks in public areas, and we would encourage our guests to do the same.

  • Robust Cleaning and Sanitising Protocols

    Robust cleaning and sanitising protocols, focused on High Impact Touchpoint (HIT) in bedrooms and public areas.

    Cleanliness and hygiene has always been a priority for the Celtic Collection. Working with our cleaning partner Diversey, cleaning protocols in bedrooms and all public areas will be strengthened to focus on High Impact Touchpoint (HIT) cleaning as a result of the COVID 19 pandemic.

  • Advanced Staff Training

    Advanced staff training in health and safety protocols, including the provision of personal protective equipment and wearing of face masks for staff in public areas.

    As a condition of returning to work, team members will be health screened, and required to complete an e-learning course on the Prevention and Control of Infection in the Workplace.

    Appropriate Personal Protective Equipment including face masks and disposable gloves will be worn by team members based on their roles and responsibilities, and in adherence to Government regulations and guidance.

    All team members will undergo training on the new health and safety procedures and the implications of COVID 19, with constant refresher training courses to reinforce the message. Team members will practise social distancing between themselves as well as guests.

  • Restaurants and Bars

    Restaurants and bars remain closed for now because of social distancing requirements. This will be reviewed in line with Government guidance and medical advice.

    We are delighted to offer an enhanced restaurant in your room dining experience and room service breakfast, offered as a contactless experience, with trays delivered and collected from outside of the guest room. In addition, guests can take their pick from a range of delicious al fresco dining destinations across the Resort.

    Please note all properties within The Celtic Collection no longer accept cash and cheques, payments can be made contactless via card or our mobile app.

  • Spa and Leisure Facilities

    Health clubs, spas, swimming pools and some outdoor activities remain closed for now because of social distancing requirements. This will be reviewed in line with Government guidance and medical advice.

  • Activities

    Adventure Golf, tennis and woodland walks will be available for you to enjoy exercise and fresh air during your stay.

    Activities must be booked on site and guests will need to bring their own equipment to play tennis. No racquets or balls will be provided.

    We hope to reopen Forest Adventure, Laser Combat, On Target archery and laser clays as soon as we can safely do so.

  • Golf

    Golf is the ideal sport for social distancing as you walk in hundreds of acres to play the game.

    All three golf courses, as well as Pro Shops, are available with limited access to the clubhouse to check-in and use the toilet facilities. However, as government guidance allows, other facilities will open.

    We have made a number of changes to our golf experience to increase the safety of
    golfers, which you can view here.

    Please note we no longer accept cash and cheques, payments can be made contactless via card.

    Tee times are open to members and visitors, tee times can only be booked online.

  • Payments

    Please note all properties within The Celtic Collection no longer accept cash or cheque payments. Payments can be made contactless via card or our mobile app. 

  • Transport

    Please be advised that guests will need to arrange their own transport between our hotels, clubhouses, Hunter Lodges and other facilities.

    Directions for all properties within The Celtic Collection can be found on our website and our colleagues will be more than happy to provide further directional guidance if necessary.

  • Car Parking

    Click to view Resort Hotel Car Parking charges 

    Click to view Coldra Court Hotel Car Park charges

    Complimentary on-site parking is available for guests staying at Newbridge on Usk or Ty Hotel 

    Please note valet parking and luggage handling services are currently unavailable.

  • Gift Vouchers

    We are experiencing a high volume of calls so we appreciate your patience at this challenging time and ask that you only call if you have an urgent enquiry regarding an imminent reservation.

    All vouchers with expiry dates between 1st April - 30th August 2020 will be automatically extended to 30th November 2020.

  • Current and Future Bookings

    We are experiencing a high volume of calls so we appreciate your patience at this challenging time and ask that you only call if you have an urgent enquiry regarding an imminent reservation.

    Current Bookings
    We are experiencing a high volume of calls so we appreciate your patience at this challenging time and ask that you only call if you have an urgent enquiry regarding an imminent reservation.

    Future Hotel Bookings
    Future bookings from 14th July 2020 onwards can be made easily online. We promise to be flexible with future hotel bookings, including those booked on a prepaid, non-refundable rate (excludes Hunter Lodges). Any new bookings made for arrival up until 30th September 2020, can be changed or cancelled without charge up to 7 days before arrival.

    Please Note: For any new bookings, arriving from 14th July 2020, please note the Resort leisure facilities (restaurants, bars, swimming pool, spa, sauna, etc) are not currently open, please check website for the most up to date information. We are offering an enhanced guest bedroom dining experience as well as al fresco dining options across the Resort. When booking a bed and breakfast rate, breakfast will be served to your room.

    Third-Party Bookings
    If you booked your reservation via a third party (eg. Bookings.com, Spa Breaks, Golf Breaks and others) please contact them directly for assistance.

  • Booking Terms and Conditions

    Prices
    Prices displayed are the cost in sterling (£) based on your request. Prices are subject to change and are only guaranteed once a valid confirmation number or reference is issued. Prices shown are not valid in conjunction with any other offer. Prices only include the items and services listed as part of the description. Prices do not include any additional services or products used. It is a condition of this contract that you authorise The Celtic Manor Resort to debit your credit or debit card for the total cost of stay and any incidental charges added to your bill or the bill of your guests. All prices include Value Added Tax (VAT) at 20%.

    Guests with Impaired Sight/Hearing/Mobility or Specific Requirements
    The Resort Hotel offers modified room facilities for guests with impaired mobility, sight and hearing. These rooms are described as “Accessible Rooms” and should only be requested if required. Your booking may be cancelled if you knowingly reserve an Accessible Room type when you or your guests have no requirement for this type of room. Others rooms in the Resort Hotel, The Manor House, Newbridge on Usk, The Coldra Court Hotel and Hunter Lodges, whilst not having special facilities, have predominantly level access to public areas and accessible bathrooms. Guests with impaired mobility, sight, hearing or other particular requirements should check with our Reservations Team in advance that their requirements can be met.

    Hunter Lodge Bookings
    A 10% non-refundable non-transferable deposit is required at the time of booking, with a further 50% payable 12 weeks prior to arrival, and the final remaining balance to be paid in full 4 weeks prior to arrival. When booking less than 12 weeks in advance, a 50% non-refundable non-transferable deposit is required at the time of booking. For Hunter Lodge bookings over the Christmas and New Year period, a 50% non-refundable non-transferable deposit by 30th June and the remaining 50% balance by 31st August.

    Card Pre-authorisation
    A £50 per night, credit/debit card pre-authorisation will be required at the time of check-in, Pre-authorisation amounts are reserved funds which will reduce your available balance, these may show on your statements. Pre-authorisation amounts are held by your card issuer, at check-out the reserved funds or credits will be released by the hotel, the processing time varies with different card issuers.

    Complaints and Comments
    Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time. Problems which cannot be resolved there and then should be notified in writing to Ian Edwards, CEO, The Celtic Manor Resort, Coldra Woods, The Usk Valley, Newport, South Wales, UK. NP18 1HQ

    General Information
    Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. The Celtic Manor Resort shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful. These terms and conditions shall be subject to the laws of the jurisdiction of the United Kingdom.

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