WELCOME BACK

We are delighted to start welcoming you back to The Celtic Collection. Please find some useful dates about our reopening below:

Currently open:

  • Celtic Manor Resort
  • Coldra Court Hotel
  • Hunter Lodges
  • Golf Courses (4 ball bookings from up to two households)
  • Golf Pro Shops, custom-fit and outdoor tuition sessions
  • The Forum Spa, selected treatments only
  • Celtic Mall
  • Enhanced in-room dining, Restaurant in your Room
  • Takeaway hot drinks, refreshments and picnics
  • Selected outdoor activities (under 18's only)
  • Celtic at Home takeaways
  • Open to UK residents from a single household

Reopening 26th April:

  • 4 ball golf bookings (from up to four households)
  • Al fresco dining
  • Caerleon Golf Club
  • Open to UK residents from a single household

Reopening 3rd May:

  • Golf Academy driving range
  • The Forum Health Club
  • Dylans Health Club
  • Springs Health Club
  • The Forum swimming pool
  • Dylans swimming pool
  • Open to UK residents, up to 6 people from up to two households

Reopening 28th May:

  • Indoor dining
  • Open to UK residents, up to 6 people from up to two households (indoor dining up to 4 people)

We look forward to welcoming you back soon! Please note the dates provided are subject to change and we will continue to monitor Welsh government guidance.

Important Information & FAQs

We hope the following information will help with your upcoming visit and answer some frequently asked questions.

  • Hotel Bookings

    Direct Bookings

    We are delighted to again welcome guests back to the Celtic Manor Resort Hotel, the Hunter Lodges and our golf courses.

    We are also pleased to share our Coldra Court Hotel, which has remained open for guests travelling on essential business only, is now also open and ready to welcome leisure guests.

    Under the current restrictions on travel, guests are only permitted to visit if they reside within Wales and proof of address will be required on arrival for stays until 12th April.

    The Manor House, Newbridge on Usk and Tŷ Hotel Magor remain closed for the time being.

    Third Party Bookings
    If you booked your reservation via a third party (eg. Bookings.com, Spa Breaks, Golf Breaks and others) please contact them directly for any assistance required.

     

  • Hunter Lodges

    Our luxury Hunter lodges are now available to book and are an excellent base for your next family getaway. View breaks and book online here.

    Please note that Resort restaurants, bars, health clubs, spas and selected activities remain closed under the current restrictions so these facilities will not be available to guests.

  • Restaurants and Bars

    We are pleased to announce al fresco dining will return on 26th April and we are excited to bring back indoor dining from 28th May.

    Guests currently staying with us can choose from a selection of signature dishes to enjoy in the privacy of their guest room, via our enhanced Restaurant in your Room offering as well as outdoor picnics. All guests with a hotel booking will receive an email containing all the information you will need ahead of your visit.

    Takeaway food and beverages can be purchased from the Coffee Cart (Resort Hotel lobby, open Friday - Sunday between 11.30am - 5.00pm) as well as The Greenside Grill (located at halfway point of Roman Road and The Montgomerie courses)

    Looking to book ahead? Restaurant bookings can be made in advance via our website.

    Our contactless Celtic at Home takeaway service remains open and can be ordered online and collect contact-free.

  • Spa & Leisure Facilities

    We are delighted to offer spa and beauty treatments once again at the Celtic Manor Resort.

    We hope to reopen swimming pools and gym facilities from 3rd May, more information detailed below.

    Until 2nd May, we will be offering a limited treatment list of hand-picked spa offers, which you can browse here. Our full treatment menu will be available from 3rd May onwards.

    Please note, due to current restrictions, our swimming pools and health club facilities are not available to enjoy right now. We really look forward to the return of time to linger and relax, but until then we hope the benefits of our treatments and the warm and friendly welcome from our team will go a long way to brightening up your day.

    When we are permitted to offer again, Forum Spa day experiences include use of The Forum Health Club and spa facilities, with a 45 minute pool session and 45 minute relaxation session which is made at the time of booking. 

    We hope to reopen our pool and gym facilities from 3rd May. From this date hotel guests will enjoy complimentary use of the pool and gym facilities. You will receive an email on the day of your arrival that will allow you to book the following:

    • 1 x Swim 45 minute session per person, per night
    • 1 x Gym 45 minute gym session per person, per night

    Opening times:

    Forum Health Club
    Monday - Sunday: 6.00am - 10.00pm

    Dylans Health Club
    Monday - Friday: 06.30am - 10.00pm
    Saturday & Sunday: 8.00am - 9.00pm

    To reduce touchpoints, hair dryers have been temporarily removed from changing rooms. 

    To find out more about the enhanced safety measures we have implemented in our spas and health clubs, click here.

  • Golf

    We are delighted to reopen all three of our championship golf courses. In the first instance, there will be limited clubhouse facilities as changing rooms, bars and restaurants remain closed.

    Pro shops are open from 9.00am - 5.00pm daily and hire items are available. The Greenside Grill and the Twenty Ten Halfway House are open for drinks and snacks.

    Custom-fit sessions and outdoor tuition sessions are available but the academy driving range remains unavailable until 19th April.

    Tee time bookings, for a maximum of 4 ball groups from up to two households until 25th April, can be made here.

    Any 4 ball bookings comprised of three or four households will be split into two 2 ball bookings until 26th April 2021.

    Our golf courses and facilities have implemented enhanced safety measures, please click here for details.

  • Activities

    Adventure Golf, Forest Jump (Low Ropes), laser clays, archery, tennis and walks around the Resort grounds are now available to guests.

    Please note Adventure Golf will be unavailable between 19th - 23rd April 2021.

    Activities available to under 18's and their accompanying parents/guardians only.

    Laser Combat, Forest Nets, High Ropes, Pole Climb and other indoor activities remain closed for the time being. 

    We look forward to reopening all our activities when we are able to do so. 

  • Gift Vouchers

    Vouchers with expiry dates between 1st April 2020 and 31st March 2021 have been automatically extended for use up until 30th June 2021.

    Ready to book? Click here to get started.

  • Our Celtic Promise

    Flexible Cancellation Policy
    We promise to be flexible with future hotel bookings, including those booked on a prepaid, non-refundable rate (excludes Hunter Lodges, see below). Any new bookings made for arrival up until 31st August 2021, can be changed or cancelled without charge up to 7 days before arrival.

    Hunter Lodges Flexible Cancellation Policy
    Our flexible cancellation policy for all Hunter Lodge bookings means that you are covered in the event that the UK Government restricts travel, or the Celtic Manor Resort has to close. In this event, any new or existing booking for arrival up until 31st August 2021 can be changed or cancelled without charge up to 7 days prior to arrival. For bookings made for arrival from 1st September 2021 onwards, our usual cancellation policy applies.

  • Trace & Protect

    Help us to trace & protect

    In accordance with COVID-19 Government guidelines, all visitors are required to register their contact details with us before entering any facility within our properties including restaurants and bars, activities, health clubs, spas and retail outlets.

    This is quick and easy to do by scanning the QR code on display at the entrance to each venue with your phone, and completing a short online registration form.

    If you are visiting as a group, contact details are needed for at least one person from each household. Where appropriate, guests are required to provide ID verification of their name and address when providing these contact details.

    We appreciate your help to keep everyone safe  and thank you for your cooperation.

  • Face Coverings

    In line with Welsh Government regulations, face coverings must be worn in all indoor public spaces within the Celtic Collection.

    Face coverings may be removed when seated to eat and drink in bars and restaurants, when using the health club gyms and pools, and when enjoying a spa treatment.

    For guidance, here are key examples of when guests will need to wear a face covering:

    • Upon arrival and check-in and when making your way to your room
    • When using any corridors, lifts and stairways
    • When making your way from your room to one of our restaurants, bars, or other facilities
    • In the Celtic Mall shopping area
    • When sitting in the lobby or another public area, and not eating or drinking
    • When checking out and departing the hotel
    • When making your way through golf clubhouses, pro shops and the golf academy, including when hitting balls and having lessons on the academy driving range, as this is an enclosed space

    Please be mindful that there are some circumstances and health exemptions where guests may not be required to wear a face covering, and that the reasons for this may not always be visible.

    We thank you for your co-operation

  • Check In

    Staggered check-in times to spread the arrival of guests.

    Pre-arrival booking procedures will ensure physical check-in process on arrival will be as quick and seamless as possible.

    Guests are required to confirm their good health and absence of symptoms of Coronavirus, and that any recent international travel conforms with quarantine guidelines, as a condition of their visit.

    Check-in times (from):

    Celtic Manor Resort
    4pm

    Coldra Court Hotel
    4pm

    Hunter Lodges
    4pm

    Tŷ Hotel
    4pm

    Manor House Hotel
    Temporarily Closed

    Newbridge on Usk 
    Temporarily Closed

    Queues will be minimal and fast moving due to pre-arrival procedures.

    • Where small queues do form, there are clear physical distancing measures in place.
    • Perspex screens have been added to reception desks to protect staff and guests in locations where direct face to face interaction is unavoidable.
    • Thermal imaging cameras monitor guest temperatures at entry points.
    • Our valet parking and luggage handling services are not currently available.
    • Guests will be able to check out and pay any outstanding balance digitally using their mobile device from September.
    • Express contactless checkout with dropboxes are available, keys deposited in these boxes will be disinfected prior to reuse.
  • Your Accommodation

    Hotel capacity monitored in all facilities to allow social distancing in line with government guidance.

    Hotel occupancy will be monitored in line with guidelines to facilitate social distancing across our properties. Individual bedroom occupancy will be capped at 4 people, with a maximum of 2 adults and 2 children from a single household able to occupy a room.

    In order to keep physical interaction between our guests and team members to a minimum, stayover cleans for multiple nights’ occupancy are only provided for every third night. Fresh towels and amenities can be provided on request.

    The Hunter Lodges may only be occupied by groups of people from the same, single household. 

    Please ensure your booking abides by Welsh government guidelines. Guests may only attend their reservation if they are symptom-free of COVID-19, are not in self-isolation, and have not been overseas in the past 14 days.

  • Social Distancing

    One-way systems directing guests and clear social distance markings in public areas.

    All guests will be advised on the need to practise social distancing from other guests and our team members throughout their stay. There will be visual reminders of this requirement in all appropriate places.

    Elevators should only be occupied by guests staying in the same room at any one time. Disinfectant and wipes will be available to clean elevator buttons between users.

    Use of staircases will be encouraged as an alternative with designated staircases for upward and downward travel.

    Where possible, we will implement one-way systems, with public areas clearly marked to indicate direction of travel and safe distancing guidelines. Where a one-way system is not achievable, public areas may be split with physical barriers to allow for two way travel.

    Across our properties, there will be clear signage to communicate the measures in place and staff members will monitor guest behaviour. Our staff will be required to wear face masks in public areas, and we would encourage our guests to do the same.

  • Robust cleaning and sanitising protocols

    Robust cleaning and sanitising protocols, focused on High Impact Touchpoint (HIT) in bedrooms and public areas.

    Cleanliness and hygiene has always been a priority for the Celtic Collection. Working with our cleaning partner Diversey, cleaning protocols in bedrooms and all public areas will be strengthened to focus on High Impact Touchpoint (HIT) cleaning as a result of the COVID 19 pandemic.

    Stayover cleans for multiple nights’ occupancy are offered on a request basis only and guests must vacate the room whilst it is cleaned.

    At this time, we do not provide a turndown service in any of our rooms.

    Physical minibars are no longer available, instead a digital minibar allows guests to order drinks to be delivered to their room.

  • Advanced Staff Training

    Advanced staff training in health and safety protocols, including the provision of personal protective equipment and wearing of face masks for staff in public areas.

    As a condition of returning to work, team members will be health screened, and required to complete an e-learning course on the Prevention and Control of Infection in the Workplace.

    Appropriate Personal Protective Equipment including face masks and disposable gloves will be worn by team members based on their roles and responsibilities, and in adherence to Government regulations and guidance.

    All team members will undergo training on the new health and safety procedures and the implications of COVID 19, with constant refresher training courses to reinforce the message. Team members will practise social distancing between themselves as well as guests.

  • Payments

    Please note all properties within The Celtic Collection no longer accept cash or cheque payments. Payments can be made contactless via card or our mobile app. 

  • Car Parking

    Click to view Resort Hotel Car Parking charges 

    Click to view Coldra Court Hotel Car Park charges

    Complimentary on-site parking is available for guests staying at Newbridge on Usk or Ty Hotel 

    Please note valet parking and luggage handling services are currently unavailable.

  • Transport

    Shuttle bus transfers will travel between the Resort Hotel and Golf Clubhouses daily between 4.00pm and 11.00pm only, when clubhouse restaurants are open.

    A maximum of 8 guests will be permitted at any one time and must wear a face covering. 

    Guests will need to arrange their own transport to all other locations. Directions for all properties within The Celtic Collection can be found on our website and our colleagues will be more than happy to provide further directional guidance if necessary.

     

  • Booking Terms and Conditions

    Flexible Cancellation Policy
    We promise to be flexible with future hotel bookings, including those booked on a prepaid, non-refundable rate (excludes Hunter Lodges, see below). Any new bookings made for arrival up until 31st August 2021, can be changed or cancelled without charge up to 7 days before arrival. For bookings made for arrival from 1st September 2021 onwards, our usual cancellation policy applies.

    Hunter Lodges Flexible Cancellation Policy
    Our flexible cancellation policy for all Hunter Lodge bookings means that you are covered in the event that the UK Government restricts travel, or the Celtic Manor Resort has to close. In this event, any new or existing booking for arrival up until 31st August 2021 can be changed or cancelled without charge up to 7 days prior to arrival. For bookings made for arrival from 1st September 2021 onwards, our usual cancellation policy applies.

    Hunter Lodge Bookings
    A 30% non-refundable non-transferable deposit is required at the time of booking, and the final remaining balance to be paid in full 12 weeks prior to arrival. When booking less than 12 weeks in advance, full balance must be paid.

    Prices
    Prices displayed are the cost in sterling (£) based on your request. Prices are subject to change and are only guaranteed once a valid confirmation number or reference is issued. Prices shown are not valid in conjunction with any other offer. Prices only include the items and services listed as part of the description. Prices do not include any additional services or products used. It is a condition of this contract that you authorise The Celtic Manor Resort to debit your credit or debit card for the total cost of stay and any incidental charges added to your bill or the bill of your guests.

    All prices include Value Added Tax (VAT) at 20% though please note a reduction to 5% on selected items between until 30th September 2021: accommodation, hot & cold food, hot & cold non-alcoholic drinks. A VAT rate of 12.5% will apply on these items from 1st October 2021 until 31st March 2022.

    Guests with Impaired Sight/Hearing/Mobility or Specific Requirements
    The Resort Hotel offers modified room facilities for guests with impaired mobility, sight and hearing. These rooms are described as “Accessible Rooms” and should only be requested if required. Your booking may be cancelled if you knowingly reserve an Accessible Room type when you or your guests have no requirement for this type of room. Others rooms in the Resort Hotel, The Manor House, Newbridge on Usk, The Coldra Court Hotel and Hunter Lodges, whilst not having special facilities, have predominantly level access to public areas and accessible bathrooms. Guests with impaired mobility, sight, hearing or other particular requirements should check with our Reservations Team in advance that their requirements can be met.

    Christmas and New Year Bookings
    If your reservation is booked to stay over Christmas Day or New Year's Eve, our festive period deposit and cancellation terms apply. Following your 10% deposit payment, final payment will be required by 31st August. All deposit payment are non-refundable and non-transferable in the event of cancellation, or if you do not arrive on the day of your reservation.

    Card Pre-authorisation
    A £50 per night, credit/debit card pre-authorisation will be required at the time of check-in, Pre-authorisation amounts are reserved funds which will reduce your available balance, these may show on your statements. Pre-authorisation amounts are held by your card issuer, at check-out the reserved funds or credits will be released by the hotel, the processing time varies with different card issuers.

    Complaints and Comments
    Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time. Problems which cannot be resolved there and then should be notified in writing to Matthew Lewis, Vice President of Operations, The Celtic Manor Resort, Coldra Woods, The Usk Valley, Newport, South Wales, UK. NP18 1HQ

    General Information
    Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. The Celtic Manor Resort shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful. These terms and conditions shall be subject to the laws of the jurisdiction of the United Kingdom.

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