Please Read: Local Lockdown

The Celtic Manor Resort is located within the county borough of Newport City Council which has been instructed by the Welsh Government to implement local lockdown restrictions from 6.00pm on Tuesday 22nd September.

We understand this government instruction may affect your stay, please view the sections below for more information.

Please continue to check this page and refrain from phoning unless you have a very urgent enquiry, as our phone lines are currently very busy.

Our Coldra Court Hotel remains open to visitors already residing in the county borough of Newport, or those travelling to the area for valid reasons.

Please note that Tŷ Hotel Magor and the Newbridge on Usk both lie in Monmouthshire, so operations at these Celtic Collection hotels remains unaffected.

Important Information & FAQs

We hope the following information will help with your upcoming visit and answer some frequently asked questions.

Local Lockdown FAQ's:

  • Accommodation

    The Welsh Government has announced new local lockdown restrictions for the county borough of Newport City Council, to come into effect from 6.00pm on Tuesday 22nd September 2020. This may affect your stay, please find more information below.

    The Celtic Manor Resort and Manor House Hotel

    The Celtic Manor Resort and Manor House Hotel are located within the county borough of Newport City Council, an area which has been placed in local lockdown by the Welsh Government from 6.00pm on Tuesday 22nd September, meaning the hotel will close on a temporary basis. We hope to re-open these properties from 5th October 2020, pending further updates from the Welsh Government.

    If you have a pre-paid reservation, we will be in contact to rearrange or reschedule your booking. Please note that we are experiencing a very high volume of phone calls at this time and we are contacting guests in priority order according to the most imminent arrival date.

    If you have not made any payments or deposits, we will automatically cancel your booking and you do not need to contact us. If you are travelling from outside the county borough of Newport and would still like to stay nearby, bookings can be easily made online for one of our other Celtic Collection properties outside of the county borough of Newport City Council.

    Coldra Court Hotel

    Coldra Court Hotel remains open to guests already residing in the county borough of Newport City Council and those travelling to the area for valid reasons. If these exemptions do not apply to your booking and the new restrictions prevent you from travelling to Newport on your scheduled date, please call 01633 410262 quoting your reservation number, to rearrange your stay. We would be happy to make arrangements to move your booking to one of our other hotel properties outside the county borough of Newport City Council.

    Hunter Lodges

    Hunter Lodges remain open to guests residing in the county borough of Newport City Council. Please ensure your booking is in line with Welsh Government regulations, Hunter Lodge stays are now limited to a maximum of 6 guests staying in the same lodge, unless all guests are from the same household or any additions to the 6 persons maximum are children aged under 11.

    Tŷ Hotels

    Tŷ Hotel Magor is located within Monmouthshire and is not currently affected by local lockdown restrictions. All bookings for this property remain valid unless you are travelling from the county borough of Newport City Council or another area currently in local lockdown.

    Newbridge on Usk

    Newbridge on Usk  is located within Monmouthshire and is not currently affected by local lockdown restrictions. All bookings for this property remain valid unless you are travelling from the county borough of Newport City Council or another area currently in local lockdown.

  • Restaurants and Bars

    The Welsh Government has announced new local lockdown restrictions for the county borough of Newport City Council, to come into effect from 6.00pm on Tuesday 22nd September 2020

    During this time, the following restaurants will be open to diners residing within the county borough of Newport City Council only:

    • The Grill
    • Rafters
    • The Rib Smokehouse & Grill
    • The Forum Café

    Diners travelling from outside the county borough of Newport may dine at the Newbridge on Usk, located in Monmouthshire.

    The following restaurants and bars are temporarily closed to all diners and guests and we hope to re-open them from 5th October 2020, pending further updates from Welsh Government: The Olive Tree, Steak on Six, PAD, Merlins and The Mulberry Bar.

    Visitors and guests must still book all of their dining experiences in advance, including breakfast. If you arrive at any of our restaurants without a reservation, it is likely we will be unable to offer you a table.

    At this time, in line with Welsh Government restrictions, we will be limiting bookings to a maximum of 6 guests per table (maximum of 4 guests for breakfast) across all dining venues. The only exception is to add children under the age of 11 within your party. Please ensure that your booking abides by Welsh Government guidelines, particularly in terms of the number of households within a 'social bubble'.

  • Spa & Leisure Facilities

    Health Clubs & Swimming Pools

    The Welsh Government has announced new local lockdown restrictions for the county borough of Newport City Council, to come into effect from 6.00pm on Tuesday 22nd September 2020.

    From this time, the ForumDylans and Springs Health Clubs, as well as The Forum Spa, will be open to members and guests residing within the county borough of Newport City Council only.

    To ensure reduced capacities are maintained to allow social distancing, members will need to book a 45-minute time slot in advance to use the gym or the swimming pool. Coldra Court Hotel residents may only book these sessions at Springs Health Club upon arrival at the hotel, once they have checked-in. Please note that all bookings are subject to availability.

    Poolside whirlpool baths are open but capacities will be limited to allow for social distancing. We are currently unable to open steam rooms and saunas.

    Children under 16 years may only use the pool when accompanied by a supervising adult in line with our normal supervision ratios. Unless these conditions are met, your children will not be able to swim. For the time being our 'adult-only' swim times are on hold, allowing families to choose from any available session.

    We recommend that all residents get changed in their own room before arriving at the health club reception to use the pool or gym. Towels will be provided at the health club reception on your arrival.

    Tŷ Hotel's fitness suite is currently closed and access to health club facilities at other properties within The Celtic Collection is not included.

    Spa & Beauty Bar

    The Forum Spa and Beauty Bar will remain open for guests living in the county borough of Newport City Council with pre-booked treatments and day packages.

    We have made a number of changes to our spa experience to increase the safety of our guests, which you can view here. In line with current safety measures, we are unable to offer body wraps or Herbal Steam Temple treatments.

    To book a spa treatment, please contact our Reservations team on 01633 410262 who will be pleased to assist and offer further advice.

  • Golf

    The Welsh Government has announced new local lockdown restrictions to come into effect in the county borough of Newport City Council from 6.00pm on 22nd September 2020.

    During this time, all three of our golf courses will remain open for visitors and members residing within the county borough of Newport City Council only.

    We have made a number of changes to our golf experience to increase the safety of
    golfers, which you can view here.

    Please note we no longer accept cash and cheques, payments can be made contactless via card.

    Tee times are open to members and visitors, tee times can only be booked online.

    Please ensure your booking abides by Welsh Government guidelines, particularly in terms of the number of households and 'bubbles'.

  • Activities

    The Welsh Government has announced new local lockdown restrictions for the county borough of Newport City Council, to come into effect from 6.00pm on Tuesday 22nd September 2020. 

    Sadly during this time our wide range of activities will not be available, though we look forward to offering these again as soon as we are able to do so and apologise for any inconvenience caused. We hope to offer these again from 5th October 2020, pending further updates from the Welsh Government.

  • Gift Vouchers

    All gift vouchers with expiry dates between 1st April - 30th September 2020 will be automatically extended to 31st January 2021.

General FAQ's:

  • Trace & Protect

    Help us to trace & protect

    In accordance with COVID-19 Government guidelines, all visitors are required to register their contact details with us before entering any facility within our properties including restaurants and bars, activities, health clubs, spas and retail outlets.

    This is quick and easy to do by scanning the QR code on display at the entrance to each venue with your phone, and completing a short online registration form.

    If you are visiting as a group of two or more, only the lead member needs to do this on behalf of the whole group.

    We appreciate your help to keep everyone safe  and thank you for your cooperation.

  • Face Coverings

    From Monday 14th September, and in line with Welsh Government regulations, face coverings must be worn in all indoor public spaces within the Celtic Collection.

    Face coverings may be removed when seated to eat and drink in bars and restaurants, when using the health club gyms and pools, and when enjoying a spa treatment.

    For guidance, here are key examples of when guests will need to wear a face covering:

    • Upon arrival and check-in and when making your way to your room
    • When using any corridors, lifts and stairways
    • When making your way from your room to one of our restaurants, bars, or other facilities
    • In the Celtic Mall shopping area
    • When sitting in the lobby or another public area, and not eating or drinking
    • When checking out and departing the hotel
    • When making your way through golf clubhouses, pro shops and the golf academy, including when hitting balls and having lessons on the academy driving range, as this is an enclosed space

    Please be mindful that there are some circumstances and health exemptions where guests may not be required to wear a face covering, and that the reasons for this may not always be visible.

    We thank you for your co-operation

  • Check In

    Staggered check-in times to spread the arrival of guests.

    Pre-arrival booking procedures will ensure physical check-in process on arrival will be as quick and seamless as possible.

    Guests are required to confirm their good health and absence of symptoms of Coronavirus, and that any recent international travel conforms with quarantine guidelines, as a condition of their visit.

    Until further notice, the following check-in times will apply:

    Celtic Manor Resort
    Temporarily Closed

    Manor House Hotel
    Temporarily Closed

    Coldra Court Hotel
    All Rooms - 4pm

    Hunter Lodges
    4pm

    Newdrige on Usk
    All Rooms - 4pm

    Tŷ Hotel
    All Rooms - 3pm

    Queues will be minimal and fast moving due to pre-arrival procedures.

    • Where small queues do form, there are clear physical distancing measures in place.
    • Perspex screens have been added to reception desks to protect staff and guests in locations where direct face to face interaction is unavoidable.
    • Thermal imaging cameras monitor guest temperatures at entry points.
    • Our valet parking and luggage handling services are not currently available.
    • Guests will be able to check out and pay any outstanding balance digitally using their mobile device from September.
    • Express contactless checkout with dropboxes are available, keys deposited in these boxes will be disinfected prior to reuse.
  • Your Accommodation

    Hotel capacity monitored in all facilities to allow social distancing in line with government guidance.

    Hotel occupancy will be monitored in line with guidelines to facilitate social distancing across our properties. Individual bedroom occupancy will be capped at 4 people, with a maximum of 2 adults and 2 children from a single household able to occupy a room.

    In order to keep physical interaction between our guests and team members to a minimum, stayover cleans for multiple nights’ occupancy are offered on a request basis only and guests must vacate the room whilst it is cleaned.

    Please ensure your booking abides by Welsh government guidelines, particularly in terms of the number of households and 'bubbles'. Guests may only attend their reservation if they are symptom-free of COVID-19, are not in self-isolation, and have not been overseas in the past 14 days.

  • Social Distancing

    One-way systems directing guests and clear social distance markings in public areas.

    All guests will be advised on the need to practise social distancing from other guests and our team members throughout their stay. There will be visual reminders of this requirement in all appropriate places.

    Elevators should only be occupied by guests staying in the same room at any one time. Disinfectant and wipes will be available to clean elevator buttons between users.

    Use of staircases will be encouraged as an alternative with designated staircases for upward and downward travel.

    Where possible, we will implement one-way systems, with public areas clearly marked to indicate direction of travel and safe distancing guidelines. Where a one-way system is not achievable, public areas may be split with physical barriers to allow for two way travel.

    Across our properties, there will be clear signage to communicate the measures in place and staff members will monitor guest behaviour. Our staff will be required to wear face masks in public areas, and we would encourage our guests to do the same.

  • Robust cleaning and sanitising protocols

    Robust cleaning and sanitising protocols, focused on High Impact Touchpoint (HIT) in bedrooms and public areas.

    Cleanliness and hygiene has always been a priority for the Celtic Collection. Working with our cleaning partner Diversey, cleaning protocols in bedrooms and all public areas will be strengthened to focus on High Impact Touchpoint (HIT) cleaning as a result of the COVID 19 pandemic.

    Stayover cleans for multiple nights’ occupancy are offered on a request basis only and guests must vacate the room whilst it is cleaned.

    At this time, we do not provide a turndown service in any of our rooms.

    Physical minibars are no longer be available, instead a digital minibar allows guests to order drinks to be delivered to their room.

  • Advanced Staff Training

    Advanced staff training in health and safety protocols, including the provision of personal protective equipment and wearing of face masks for staff in public areas.

    As a condition of returning to work, team members will be health screened, and required to complete an e-learning course on the Prevention and Control of Infection in the Workplace.

    Appropriate Personal Protective Equipment including face masks and disposable gloves will be worn by team members based on their roles and responsibilities, and in adherence to Government regulations and guidance.

    All team members will undergo training on the new health and safety procedures and the implications of COVID 19, with constant refresher training courses to reinforce the message. Team members will practise social distancing between themselves as well as guests.

  • Current and Future Bookings

    Existing Bookings
    Should you have a query about an existing booking or need any advice, please email bookings@celtic-manor.com quoting your Reservation Number, or contact our Reservations team on 01633 410262. Please note we are currently experiencing a heavy volume of calls so advise that you only call if you have an urgent enquiry.

    Future Hotel Bookings
    We promise to be flexible with future hotel bookings, including those booked on a prepaid, non-refundable rate (excludes Hunter Lodges). Any new bookings made for arrival up until 30th November 2020, can be changed or cancelled without charge up to 7 days before arrival.

    Please Note: Some of our facilities/outlets are not currently open, please check website for the most up to date information.

    Third-Party Bookings
    If you booked your reservation via a third party (eg. Bookings.com, Spa Breaks, Golf Breaks and others) please contact them directly for assistance.

  • Payments

    Please note all properties within The Celtic Collection no longer accept cash or cheque payments. Payments can be made contactless via card or our mobile app. 

  • Car Parking

    Click to view Resort Hotel Car Parking charges 

    Click to view Coldra Court Hotel Car Park charges

    Complimentary on-site parking is available for guests staying at Newbridge on Usk or Ty Hotel 

    Please note valet parking and luggage handling services are currently unavailable.

  • Transport

    Please be advised that guests currently need to arrange their own transport between our hotels, clubhouses, Hunter Lodges and other facilities.

    Directions for all properties within The Celtic Collection can be found on our website and our colleagues will be more than happy to provide further directional guidance if necessary.

     

  • Booking Terms and Conditions

    Prices
    Prices displayed are the cost in sterling (£) based on your request. Prices are subject to change and are only guaranteed once a valid confirmation number or reference is issued. Prices shown are not valid in conjunction with any other offer. Prices only include the items and services listed as part of the description. Prices do not include any additional services or products used. It is a condition of this contract that you authorise The Celtic Manor Resort to debit your credit or debit card for the total cost of stay and any incidental charges added to your bill or the bill of your guests.

    All prices include Value Added Tax (VAT) at 20% though please note we are moving to 5% on selected items between 15th July 2020 - until 12th January 2021: Accommodation, hot & cold food on premises, hot & cold non-alcoholic on premises, hot & cold off premises, hot & cold non-alcoholic off premises

    Guests with Impaired Sight/Hearing/Mobility or Specific Requirements
    The Resort Hotel offers modified room facilities for guests with impaired mobility, sight and hearing. These rooms are described as “Accessible Rooms” and should only be requested if required. Your booking may be cancelled if you knowingly reserve an Accessible Room type when you or your guests have no requirement for this type of room. Others rooms in the Resort Hotel, The Manor House, Newbridge on Usk, The Coldra Court Hotel and Hunter Lodges, whilst not having special facilities, have predominantly level access to public areas and accessible bathrooms. Guests with impaired mobility, sight, hearing or other particular requirements should check with our Reservations Team in advance that their requirements can be met.

    Hunter Lodge Bookings
    A 10% non-refundable non-transferable deposit is required at the time of booking, with a further 50% payable 12 weeks prior to arrival, and the final remaining balance to be paid in full 4 weeks prior to arrival. When booking less than 12 weeks in advance, a 50% non-refundable non-transferable deposit is required at the time of booking. For Hunter Lodge bookings over the Christmas and New Year period, a 50% non-refundable non-transferable deposit by 30th June and the remaining 50% balance by 31st August.

    Card Pre-authorisation
    A £50 per night, credit/debit card pre-authorisation will be required at the time of check-in, Pre-authorisation amounts are reserved funds which will reduce your available balance, these may show on your statements. Pre-authorisation amounts are held by your card issuer, at check-out the reserved funds or credits will be released by the hotel, the processing time varies with different card issuers.

    Complaints and Comments
    Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time. Problems which cannot be resolved there and then should be notified in writing to Matthew Lewis, Vice President of Operations, The Celtic Manor Resort, Coldra Woods, The Usk Valley, Newport, South Wales, UK. NP18 1HQ

    General Information
    Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. The Celtic Manor Resort shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful. These terms and conditions shall be subject to the laws of the jurisdiction of the United Kingdom.

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