Important Information & FAQs

We hope the following information will help with your upcoming visit and answer some frequently asked questions.

Accommodation:

  • How to book & what to expect

    Please check availability and prices online via our website:

    CHECK AVAILABILITY & BOOK

    If a date is showing no availability at your chosen hotel, please select another date and search again.

    We often communicate any hotel offers via email and social media. Please sign up to our marketing mailing list in the footer of our website if you would like to receive our latest offers and promotions.

    Once you have made a reservation, we will send you an email confirming your booking and another email a week before arrival with everything you need to know about your upcoming stay and links to book dining, swimming (if applicable) as well as options to enhance your stay.

  • Check in & Check Out

    Check in: 4pm
    Check out: 11am*

    *Check out time for guests staying in a Hunter Lodge, Barn or Farmhouse is 10am.

    Hotel guests can digitally check in and check out via The Celtic Collection app. Hotel guests will also receive an email on the day of their arrival with links to check in and check out.

    Digital check in and check out is not available for guests staying at our Hunter Lodges, please instead visit the Resort Hotel frontdesk on arrival. 

  • Swimming Pools (Resort, Manor House & Coldra Court Hotel)

    Resort and Manor House Hotel guests are welcome to book sessions for the following:-

    • 2 x 45 minute swim session per person, per night. These can be booked as two separate sessions of 45 minutes across the length of your stay, or combined to one 90 minute session.

    For guests staying at Coldra Court Hotel, pre-booking is not required.

    Hotel guests will receive an email before arrival with a booking link to reserve their swim session.

    Locker allocation is limited and we ask guests to arrive pool ready max. 5 minutes ahead of each session. Each session is inclusive of changing times.

    There are no time restrictions in place or pre-booking required for use of the gym facilities at Forum Health Club or Dylans Health Club.

  • Christmas & New Year Reservations

    Full payment is taken at the time of booking and is non-refundable and non-transferable in the event of cancellation, or if you do not arrive on the day of your reservation.

  • Cancellation Policy

    Hotel Bookings & Cancellations

    Flexible Rates: The hotel’s standard cancellation policy requires that any cancellation or amendment to a flexible reservation must be received 7 days before arrival in order to avoid a penalty charge. In the event the hotel is notified any later than this, a charge equivalent to the rate for the first night of the stay will be due. In the event of non-arrival the full rate, or first nights’ accommodation will be charged.

    Prepaid Rates: Reservations made on an advance purchase rate (where the payment for the stay is required at time of booking) are non-refundable and non-transferable.

    Please refer to your booking confirmation for details of the cancellation policy which applies to your booking.

    Hunter Lodge Deposits & Cancellations
    A 30% non-refundable non-transferable deposit is required at the time of booking, and the final remaining balance to be paid in full 12 weeks prior to arrival. When booking less than 12 weeks in advance, full balance must be paid. In the event of a cancellation, all pre-payments made are non-refundable and non-transferable.

  • terms & conditions

    Prices
    Prices displayed are the cost in sterling (£) based on your request. Prices are subject to change and are only guaranteed once a valid confirmation number or reference is issued. Prices shown are not valid in conjunction with any other offer. Prices only include the items and services listed as part of the description. Prices do not include any additional services or products used. It is a condition of this contract that you authorise The Celtic Manor Resort to debit your credit or debit card for the total cost of stay and any incidental charges added to your bill or the bill of your guests.

    All prices include Value Added Tax (VAT) at at the prevailing rate

    Guests with Impaired Sight/Hearing/Mobility or Specific Requirements
    The Resort Hotel offers modified room facilities for guests with impaired mobility, sight and hearing. These rooms are described as “Accessible Rooms” and should only be requested if required. Your booking may be cancelled if you knowingly reserve an Accessible Room type when you or your guests have no requirement for this type of room. Others rooms in the Resort Hotel, The Manor House, Newbridge on Usk, The Coldra Court Hotel and Hunter Lodges, whilst not having special facilities, have predominantly level access to public areas and accessible bathrooms. Guests with impaired mobility, sight, hearing or other particular requirements should check with our Reservations Team in advance that their requirements can be met.

    Card Pre-authorisation
    A £50 per night, credit/debit card pre-authorisation will be required at the time of check-in, Pre-authorisation amounts are reserved funds which will reduce your available balance, these may show on your statements. Pre-authorisation amounts are held by your card issuer, at check-out the reserved funds or credits will be released by the hotel, the processing time varies with different card issuers.

Dining:

  • How to book & what to expect

    How to Book

    If you are booking a table for 9 or more diners, please complete a large table enquiry form. This can be found on the individual restaurant web page.

    Restaurants & Bars
    Please be aware that children under the age of 16 are not permitted in any of our restaurants, lounges or bars unless accompanied by a dining adult.

    Please note Steak on Six welcomes diners from 16 years (or from 12 years for Sunday Lunch only)

    Dining Reservations
    We would respectfully ask that you are ready to be seated at the time of your reservation. Your reservation will be held for 15 minutes, after which time it may be released to other guests. Please be advised that during busy periods tables may be required more than once during service. Your allocated dining time will be based on your reservation time and number of guests and will be advised to you at the time of booking.

    Special Dietary Requirements
    It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately. If you have not informed us at the point of booking, please contact the restaurant to discuss your requirements with a member of our team.

    Dinner Inclusive Packages
    When booking a dinner inclusive package for your stay, each adult will receive an allocation to use towards restaurant dining. Restaurant dining reservations are subject to availability. Any unused dinner allocation is non-refundable and non-transferable. The allocation can be used towards dinner only, between 5.30pm and 10.30pm. The allocation cannot be used towards drinks.

    Dress Codes
    Dress codes apply to the following Resort Hotel restaurants:

    Steak on Six - Guests are required to wear smart casual clothing when dining at Steak on Six and entry will be refused if this is not adhered to. Smart denim is allowed, but ripped denim, shorts, sports trainers, flip flops, baseball caps, rugby or football shirts, and tracksuits are not permitted

    Rafters - Guests are required to wear smart casual clothing when dining at Rafters and entry will be refused if this is not adhered to. Whilst smart denim is perfectly acceptable, sports trainers, flip flops, baseball caps, rugby or football shirts, and tracksuits are not permitted. Shorts are not permitted after 5.00pm.

    Location/Directions to Newbridge on Usk
    Please note that the Newbridge on Usk is 8 miles from the Resort Hotel, with an approximate journey time of 20 minutes. Transport to Newbridge on Usk is available to Resort Hotel guests with a pre-booked dinner reservation, from the Resort Hotel from 5.30pm every 30 minutes. Please go to the Lobby area at the Resort Hotel 40 minutes prior to your table reservation. The latest return from the Newbridge on Usk to the Resort Hotel is 11.30pm

  • terms & conditions

    Cancellation policy
    Card details are required on booking and are held as a guarantee. If you need to cancel your booking, please use the link in your booking confirmation email. If you do not cancel within the stated time, your card will be charged by £10 per person.

    Selected special dining events require full payment at the time of booking, and these payments are non-refundable and non-transferable.

    Children Menus
    Where available, a special children’s menu will be offered to young diners aged 2 – 12 years. Alternatively we offer smaller portions of selected dishes from the full a la carte menu.

    Dietary Requirements
    It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately. If you have not informed us at the point of booking, please contact the restaurant to discuss your requirements with a member of our team.

    Gift Vouchers
    Please bring the gift experience voucher with you when you dine and present on arrival at restaurant.

    Members Discount
    Members – show current membership card on arrival to apply discount.

    Deposits
    In the instance you have prepaid a deposit for your dining reservation, then this will be used against the final payment of your bill. All deposit payments are non-refundable and non-transferrable, this payment is based on the total number of guests in your party at the time of reservation. Should the number of guests in your party decrease, we regret that individual payments cannot be refunded or credited against your final bill. Credit Card Guarantee - Credit card details will be used to secure your reservation, a non-arrival payment of £10 per person will be taken from this card in the event that you do not arrive for your booking. Cancellations after 12.00pm on the day of the reservation will also incur a cancellation fee of £10 per person.

Spa:

  • How to book & What to expect

    Please call us on 01633 410262 to book a spa treatment or spa day.

    Booking a spa day is definitely something to feel excited about. It’s a little bit of you time where you can completely unwind, relax and re-energise. However, if it is your first time visiting a spa and you’re not sure what to expect, nerves can easily take over and get the better of you. That’s why we’ve put together our five top spa tips to prepare you for the most perfect spa day. Follow these and we promise your experience will be one you won’t forget - you’ll want to book your next visit straight away!

    1 - Digital Detox
    Clear your calendar and clear your mind – to fully asorb the effects of your treatment you need to schedule some serious time out and prepare to feel super relaxed

    2 - Arrive Early
    Make sure your alarm’s set and arrive at the spa with plenty of time to spare. Cutting it fine can make you feel stressed and will set the tone for your day ahead, so make sure you give yourself some time to relax beforehand.

    3 - What to Wear
    It’s up to you what you wear on arrival. A dressing gown and slippers will be provided, so all you need to pack is something to wear underneath. Swimwear is usually the best option, or disposable underwear can be provided.

    4 - Drink Plenty
    During your time at the spa it’s important to remember to keep topped up on liquids. Drinking plenty of water will help flush out the toxins released during your treatment – doing nothing can be thirsty work!

    5 - Say How Your Feel
    For most first timers, visiting the spa can be a daunting experience. But don’t worry, our staff are completely focused on making your first time the best it can be. So if something is on your mind, tell your therapist; they’re there to help.

  • terms & conditions

    Spa Reservations
    We welcome individual guests and groups of all sizes at The Forum Spa. It is essential to pre-book spa treatments to avoid disappointment. To make an appointment, please contact the Reservations Team on 01633 410262 and we would be delighted to discuss your requirements. For full details of our current opening hours, check the website ahead of your visit.

    Facilities
    You have full use of our facilities when booking a spa experience day only. Please note, there are separate male and female jacuzzis and steam rooms located in the changing rooms.

    Individual: Bookings and Cancellation Policy
    All treatments require full pre-payment at time of booking. Individuals who wish to change or cancel an appointment must provide 7 days notice in order for the pre-payment to be refunded. A 7 day cancellation policy applies to all valid spa vouchers, otherwise the voucher will become void.

    Groups: Bookings and Cancellation Policy
    A group booking for between 6 and 24 people will be held provisionally for 14 days. A booking form will be sent to the group leader to provide the names and treatments for each individual in the group. Full pre-payment is required within 14 days of making the reservation otherwise the booking will automatically be released. Once payment has been received the booking is non refundable and non transferable. Changes to names and treatments can be made up to 7 days prior to arrival, subject to availability. For groups on a residential spa package, up to 9 rooms, a 7 day cancellation policy applies, plus all the above terms. If your treatments form part of a larger booking which is contracted, please refer to the specific terms and conditions on your contract.

    Health Conditions
    If you have any medical conditions, are pregnant or breast feeding or have any allergies, injuries, skin complaints or infections, please discuss with your spa therapist (and doctor where necessary) prior to making your booking as this may influence your treatment options. A full consultation will be held prior to your treatment in which all medical conditions will be discussed. If this highlights you are taking any medication, have a medical condition, any injuries or special requirements that were not discussed at the time of booking, this could possibly lead to the treatment being adapted, changed or cancelled. Treatments not suitable during pregnancy and/or whilst breast feeding.

    (P) Treatment suitable during pregnancy

    Spa Etiquette
    We ask that you always allow enough time for your experience and arrive 30 minutes prior to your appointment so we can record your current spa needs and details, offer you a refreshment and the opportunity to rest in the relaxation area.

    Please note that as a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured and no discount or refund given. Treatments that start late will still finish at the appointed time, so other guests are not inconvenienced.

    In the changing facilities you will find lockers for your personal effects. Please take care of your valuables, as we cannot take liability for their loss.

    A robe, towel and slippers will be provided for you as required, as part of all spa experience days. Residents are welcome to arrive in the robe and slippers from their bedroom. Please wear undergarments or dry swimwear during your treatment. We can also provide disposable underwear if required and our therapists will ensure that you are modestly covered with towels at all times.

    At the end of your treatment you will have time to change and prepare yourself to rejoin the world, totally relaxed and at peace with your inner and outer being. Please note that mobile phones must be switched off at all times within the spa.

    The minimum age for treatments is 16 years. We cannot accommodate babies and children in the treatment rooms or the relaxation areas. Guests under 18 years of age must be accompanied in the spa at all times by a supervising adult over the age of 18 years. One adult may supervise a maximum of two guests under 18 years.

    Please be advised, we have male and female therapists.

    Adult Only Swim Times
    We aim to balance our family friendly environment with a tranquil and relaxing experience for our members and guests, by providing dedicated adult only swim times at The Forum Pool. 

    Treatment Prices
    Treatment prices are subject to change without notice and are inclusive of VAT.

    Health and Safety
    If you suffer from high blood pressure, have recently been unwell or believe you may be pregnant you should not use the saunas, steam rooms, spa bath or any heat-based treatments such as the Forum Herbal Steam Temple. If using the gym, please ask a member of the team to show you how to use the gym equipment.

    Terms and Conditions

    • Treatments for all spa days cannot be exchanged or shared with another person
    • All treatments included on the spa day experiences are subject to availability
    • Itinerary timings may be subject to change without notice

Activities:

  • how to book & what to expect

    Arrival
    Please check-in at the activity location at least 10 minutes prior to the scheduled start time of your activity. 

    Upon arrival you may be asked to complete a disclaimer form for your activities.   Any concerns not disclosed at the booking stage may result in your activity being cancelled.   

    A full briefing will be held prior to your activity in which all medical conditions/restrictions will be discussed. If this highlights you are unable to participate in the activity that were not discussed at the time of booking, this could possibly lead to the activity being adapted, changed or cancelled.

    What to Wear
    Please dress accordingly for indoor and outdoor activities, for outdoor activities we recommend you dress according to the weather. Please note outdoor activities will still take place in the case of rain, we recommend you wear warm and waterproof clothing. In the case of dangerous conditions (high winds, thunder & lightening) you will be given a voucher to come back on an alternative day to complete the activity.

    Secure appropriate footwear must be worn. This is to include soles with good grips, closed toes and no heels should be worn to ensure your safety.

    Age, Height & Weight Restrictions
    Where applicable, the height, weight and age restriction is stated on the individual activity web page. Please view the individual activity web page for full information on participant height, weight and age restrictions as well as supervision ratios.
    View all activity pages

  • terms & conditions

    Bookings
    You may change or cancel your activity booking free of charge up to 7 days prior to arrival. Changes or cancellations made less than this unfortunately cannot be refunded.

    Restrictions
    We class a child as being 15 years or under. All Children must be accompanied by a responsible adult during the activity. Children will not be admitted to the Activity unless accompanied by an adult. 

    Some Forest Jump activities require adult participation. Please see our Forest Jump page for full details.

    Please view the individual activity web page for full information on participant height, weight and age restrictions as well as supervision ratios.

Golf:

  • how to book

    All golf courses and academy facilities are open to members, visitors and hotel guests.

    Visitors & Hotel Guests

    Members
    Please login to the Members Area for more information.

  • conditions of play

    Celtic Manor courses are all of Championship standard and we kindly ask you to adhere to the following conditions of play.

    Standard of Golf
    Whilst we do not require handicap certificates, all courses are of Championship standard and we therefore request that all players are of a competent ability and respect other golfers abilities. 

    The Celtic Manor Resort reserves the right to remove golfers from the course who are not deemed to be of a competent ability or who fail to abide by the conditions of play.

    Tee Times
    You are expected to arrive on the tee 10 minutes prior to your tee time on The Roman Road or Montgomerie courses and 1 hour prior on The Twenty Ten course.

    Pace of Play Guidelines
    All of our courses carry pace of play guidelines, these are detailed on the individual scorecard for each course. Our team of Course Marshals will monitor the pace of play and ensure guidelines are adhered to through various measures of enforcement.

    Pairing Up Policy
    To ensure that there is a consistent speed of play, The Celtic Manor Resort reserves the right to pair up golfers as required to assist with the management of these guidelines.

    Dress Code
    The following is considered appropriate attire for the Golf Courses:

    • Collared or turtle neck shirts with sleeves
    • Full length trousers
    • Tailored shorts with sports socks
    • Ladies may wear golf skirts, mid-length trousers and sleeveless shirts
    • Golf shoes must be worn

    Should a member of your group be inappropriately dressed, we will refuse them access to the golf courses

    Buggies
    Buggies may only be driven by those over the age of 18 years. Buggies MUST be kept to the paths at all times.

General:

  • car parking

    The Resort Hotel/Manor House Hotel
    Click to view car park charges 

    Hunter Lodges
    Each Hunter Lodge has a driveway that can accommodate up to two vehicles.

    Coldra Court Hotel
    Click to view car park charges

    Newbridge on Usk
    Complimentary on-site parking is available for guests.

    The Parkgate Hotel
    Due to its city centre location, we cannot offer on-site parking. There are a range of public transport options, as well as public car parks, within walking distance of the hotel. More information

    Tŷ Milford Waterfront
    Click to view cark parking information

    Tŷ Magor
    Complimentary on-site parking is available for guests.

    Please note valet parking and luggage handling services are currently unavailable at all Celtic Collection properties.

  • locations & directions

    The Resort Hotel/Manor House Hotel
    Click here

    Hunter Lodges
    Click here

    Coldra Court Hotel
    Click here

    Newbridge on Usk
    Click here

    The Parkgate Hotel
    Click here

    Tŷ Milford Waterfront
    Click here

    Tŷ Magor
    Click here

  • transport

    Shuttle bus transfers will travel between the Resort Hotel and Golf Clubhouses daily between 8am and 11pm.

    Guests will need to arrange their own transport to all other locations. Directions for all properties within The Celtic Collection can be found on our website and our colleagues will be more than happy to provide further directional guidance if necessary.

  • gift vouchers

    All gift vouchers are only valid for use within their expiry date.

    Ready to redeem your gift experience voucher? Click here

  • payments

    Please note all properties within The Celtic Collection no longer accept cash or cheque payments. Payments can be made contactless via card or our mobile app. 

  • face coverings & safety

    Face coverings are no longer required in our public areas but guests are welcome to continue use should they wish to.

  • Robust cleaning and sanitising protocols

    Robust cleaning and sanitising protocols, focused on High Impact Touchpoint (HIT) in bedrooms and public areas.

    Cleanliness and hygiene has always been a priority for The Celtic Collection. Working with our cleaning partner Diversey, cleaning protocols in bedrooms and all public areas will be strengthened to focus on High Impact Touchpoint (HIT) cleaning as a result of the COVID 19 pandemic.

    Physical minibars are no longer available, instead a digital minibar allows guests to order drinks to be delivered to their room.

    We provide a turndown service in our Signature Collection rooms and suites only.

  • terms & conditions

    Complaints and Comments
    Any complaint or comment regarding a stay or visit at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time. Problems which cannot be resolved there and then should be notified in writing to Tim Steadman, Resort Operations Director, The Celtic Manor Resort, Coldra Woods, The Usk Valley, Newport, South Wales, UK. NP18 1HQ.

    General Information
    Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. The Celtic Manor Resort shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful. These terms and conditions shall be subject to the laws of the jurisdiction of the United Kingdom.

    The Celtic Manor Resort Limited has updated its Privacy Policy. Please read this policy as these changes affect the way we process and protect your personal data.

Cookie Notice
We use cookies to help provide a better service and to help give you the best experience on our site. If you continue to use this site, we’ll assume that you’re happy to receive all cookies. Please view our Privacy Policy located in the footer of the page before accepting. Privacy Policy