It's all about the team round you

04 April 2017

Spring is in the air and there’s a spring in our step as we say goodbye to what turned out to be a very successful month of March for the Celtic Manor Resort.

At the beginning of the month we received some fantastic news at the Meetings & Incentive Travel Awards held in London when we were once again voted the UK’s Best Hotel. This was the sixth time in the last seven years that we have won this award but, if anything, our past success makes the awards ceremony even more nerve-wracking.

There we are, trying to enjoy what is a fabulous black tie occasion but all the time we are fretting… is this the year we don’t win it? They do say that all great champions are motivated by the fear of failure! 

In the end, our worries were unfounded as our name was called at the end of the evening and we were able to celebrate what is a phenomenal achievement when you consider the competition we faced from hotels across the country.


Sales director Danielle Bounds collects the Best UK Hotel Award from compere Eamonn Holmes

The most pleasing thing for me is that this award is voted for by the industry professionals who are our clients for conferences and events. The number of times we have won this award shows we are exceeding their expectations on a consistent basis.

This prestigious award is dedicated to our entire Resort team who work so hard to make achievements like this possible, and it was brilliant timing that we were able to thank the team just a few days later at our own brand new staff awards dinner.

The inaugural “Making A Difference” Awards were a true celebration of our greatest asset at Celtic Manor – the staff who are prepared to go the extra mile to give our guests a memorable experience.

We have always recognised exceptional performance at our Employee of the Month and Long Service Dinner awards but this year we decided our hardworking staff deserved a bigger occasion to reward all their endeavours and recent achievements.

I already knew we had a loyal and dedicated team at Celtic Manor but I was still blown away by reading - and helping to judge - some of the nominations we received for these awards. The individual stories of service beyond the call of duty and the many, many examples of consistent hard work and team work that are so crucial to everything we deliver here at the Resort were truly inspirational to read.

As you can imagine, choosing a shortlist for these awards was hard enough, never mind choosing the winners! In the end, we handed out 16 awards with prizes including hotel stays at prestigious venues across the UK… and even in France and Dubai.

Even more pleasing than the smiles on the winners’ faces was the reaction of their colleagues to each and every announcement, and the real team spirit that shone through the entire night. It reinforced what I already knew: that people have a real pride in working at Celtic Manor, a real commitment to helping us succeed, and a genuine loyalty to both the area where they work and the resort as a whole.

madnoms Nominees line up with host Gethin Jones before the Making A Difference Awards dinner

The awards ceremony was hosted by TV presenter Gethin Jones and around 500 members of staff got to enjoy a three-course gala dinner in the Caernarfon Ballroom – it was great to see the staff on the other side of the fence for once… enjoying the facilities of the UK’s Best Hotel!

Many of the winners started their Celtic Manor careers at an entry level and have progressed through the ranks thanks to their own determination and the comprehensive training programmes we offer under our Celtic College learning and development scheme.

So it came as another timely accolade when we heard we had completed an awards “hat-trick” in March by being named Large Employer of the Year at the Apprenticeship, Employment and Skills Awards held by Cambrian Training Company at Builth Wells. Apprenticeship programmes are an important part of our staff development as we seek to grow our own managers and offer a clear Talent Management Route for ambitious team members.

Like I said, our enthusiastic and dedicated team is our greatest asset at Celtic Manor and celebrating their achievements has been a wonderful way to thank them for their loyalty and dedication.

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