Learning and Development


The Celtic Manor Resort is firmly committed to developing and investing in its people.  

We know that if we provide high-quality training for every individual, we will achieve high-quality results. We recognise that the training and development of our people is fundamental to the continued and increased business success of the Resort and the satisfaction of our guests. 

But this is just the start of our long-term commitment to your personal career development.


Celtic College

On Day 1 of your induction you will be introduced to our Celtic College, receiving a copy of the prospectus and your personal training passport, which will become your individual record of training and development. The Celtic College mission is to commit to your development, with the aim of shaping your career at The Celtic Manor Resort. 

During your first three months you will complete a comprehensive initial training programme tailored to your needs and the requirements of your role. Within your department you will be trained and taught how to perform your job effectively, encouraged to master the relevant skills, and given feedback on your progress. 


A.C.T.O.R.S.

All new team members will undergo a two day ACTORS training course focusing on key customer service skills, developing self-confidence and effective communication skills in order to achieve five star service delivery.


A – approachable

C – confident

T – trained

O – ownership

R – respectful

S – self-aware 


Food Service Academy

New starters in our Food and Beverage department are important to the success of the team. We want you to succeed and whatever your ambitions and plans for the future, we will be with you all the way. 


Starting a new job affects people in different ways and it can be nerve racking and daunting. We understand this and recognise everyone takes time to find their feet, so to help you through this we have developed our Food Service Academy.

Your first day within the Food Service Academy will be with Rob Hookham, Food and Beverage Trainer, before you are transferred to your specified department where you will undergo a detailed training programme on all aspects of Food and Beverage at the Resort. You will be enrolled within the Food Service Academy for eight weeks and will be certified after twelve weeks.


 


Explore

Celebrity Cup
Celebrity Cup

Celtic Manor proudly presents The Celebrity Cup, a star-studded three day golf tournament featuring top celebrities representing Wales, England, Scotland and Ireland.

Easter Escape
Easter Escape

As the green shoots of spring begin to appear, Easter is a great time to gather up your little chicks and fly the coop for some family fun in the great outdoors.

Christmas at Celtic Manor
Christmas at Celtic Manor

Celebrate the festive season in style this year with fine food and family fun in five star surroundings.

Hunter Lodges
Hunter Lodges

Escape the city for some country cool in the exclusive surroundings of our sumptuous new luxury lodges. Opening spring/summer 2014.

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The Celtic Manor Resort is a world-class destination for golf, with three championship courses, The Twenty Ten, Roman Road and The Montgomerie, plus state of the art Golf Academy and two luxury clubhouses.


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Celtic Manor Gift Vouchers

Looking to say "Thank you", "Happy Birthday", "Congratulations" or “I love you”? Whatever you want to say, say it with a Celtic Manor gift voucher.

Take your pick from a variety of gift categories, complete your order online and choose to receive your voucher by post, email or collect in person at the Resort.

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Glittering Events

Thousands of visitors flock to the Resort each year to enjoy our numerous high-profile events, from prestigious sporting highlights such as the ISPS Handa Wales Open and glamorous social occasions such as Elemis Polo at the Manor, to fabulous family events including our annual Fireworks Spectacular and magical Christmas Kingdom.

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Recent Updates

Principality Junior Wales Open tees off at new venue

The scenic Vale of Llangollen Golf Club becomes a new qualifying venue for the Principality Junior Wales Open when the tournament tees off during the Easter holidays. More than 70 young golfers from across North Wales and the north west of England...


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