Learning and Development
The Celtic Manor Resort is firmly committed to developing and investing in its people.
We know that if we provide high-quality training for every individual, we will achieve high-quality results. We recognise that the training and development of our people is fundamental to the continued and increased business success of the Resort and the satisfaction of our guests.
But this is just the start of our long-term commitment to your personal career development.
On Day 1 of your induction you will be introduced to our Celtic College, receiving a copy of the prospectus and your personal training passport, which will become your individual record of training and development. The Celtic College mission is to commit to your development, with the aim of shaping your career at The Celtic Manor Resort.
During your first three months you will complete a comprehensive initial training programme tailored to your needs and the requirements of your role. Within your department you will be trained and taught how to perform your job effectively, encouraged to master the relevant skills, and given feedback on your progress.
All new team members will undergo a two day ACTORS training course focusing on key customer service skills, developing self-confidence and effective communication skills in order to achieve five star service delivery.
A – approachable
C – confident
T – trained
O – ownership
R – respectful
S – self-aware
Food Service Academy
New starters in our Food and Beverage department are important to the success of the team. We want you to succeed and whatever your ambitions and plans for the future, we will be with you all the way.
Starting a new job affects people in different ways and it can be nerve racking and daunting. We understand this and recognise everyone takes time to find their feet, so to help you through this we have developed our Food Service Academy.
Your first day within the Food Service Academy will be with Rob Hookham, Food and Beverage Trainer, before you are transferred to your specified department where you will undergo a detailed training programme on all aspects of Food and Beverage at the Resort. You will be enrolled within the Food Service Academy for eight weeks and will be certified after twelve weeks.