Trainee Management Programme


The Celtic Manor Resort has become one of the most well known and most visited business and leisure Resorts in the UK.  

Its unprecedented status as the number one conference hotel in the UK, alongside its growth in leisure market, has put it at the forefront of the UK hospitality industry. 

With further expansion planned in 2014 and beyond, we are looking for talented individuals who are keen to take the first step towards a career in the hospitality industry. Working with some of the most experienced, energetic and motivational managers in the industry, you will have an insight in to the management of one of the UK’s busiest and most successful hotels and resorts.

Our ‘grow our own’ strategy is focussed on the development of trainee managers with a view to creating Assistant Managers, Heads of Department, Senior Managers and even General Managers of the future.


View Trainee Management Programme Overview PDF


Applications for 2014 are now closed. 2015 applications will open in due course.


Overview

Every successful business knows that if it wants to stay ahead of its competitors and attract the best people for tomorrow, it needs to invest the time, energy and enthusiasm in the people of today. 

The Celtic Manor Resort strongly believes that in order to achieve its ambition of “Exceeding Expectations, Winning Loyalty”, it must first exceed the expectations and win the loyalty of its employees. 

In 2014, the Celtic Manor invested in Celtic College by adding a Learning and Development department in order to create a Talent Management Route (TMR) for all its current and future employees. By creating a TMR, our mission is to ensure all staff from casual to full time, develop and acquire the correct skill sets aligned to the AA standards of hospitality in order to deliver first class service. To achieve this, Celtic College will become a brand of its own with recognised qualifications that employees can use to aid them in advancement within the resort, or elsewhere within the hospitality sector. By focusing on our people we aim to:


ALIGN      LEAD      INSPIRE


Beginning with the A.C.T.O.R.S Customer Service Training Programme, trainee managers are enrolled into the first part of the G.O. Programme from the first day of employment. An acronym for Approachable, Confident, Trained, Ownership, Respectful and Self-aware, this 12 week programme forms part of the probationary period and focuses on all the important aspects required for 5 star service. 

Upon successful completion of this programme, employees receive a certificate of completion recognised by The Hospitality Guild as a quality course of excellence. 


Programme Aims

By the end of the Trainee Management Programme you will be better able to:

Describe the roles of supervisor and line manager in the organisation and their responsibilities

Explore and implement effective ways to positively motivate the team to drive performance and reduce underperformance

Define and put into practice methods to monitor the team’s output and improve productivity within the policies and procedures that the organisation expects

Identify techniques to engage in difficult conversation

Identify key skills and qualities of a Manager

Apply management theory in the workplace

Use the essentials of good communication to influence positive outcomes 


Programme Content


Year 1- Essentials Supervisory Skills Programme

  • Planning and Monitoring Work
  • Improving the Performance of a Work Team
  • Develop Yourself as a Supervisor
  • Handling Difficult Conversations
  • Interviewing Skills
  • Effective Written Communication Skills
  • Commercial Hospitality


Year 1- Microsoft Office Skills


Year 2- The 1st Step to Management


For more information email learning@celtic-manor.com or contact the Learning and Development Team:

Sarah Morgan - Learning and Development Training Coordinator 01633 410 283
smorgan@celtic-manor.com 

Rob Hookham - Learning and Development F&B Trainer
01633 410 340
rhookham@celtic-manor.com


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Christmas at Celtic Manor
Christmas at Celtic Manor

Celebrate the festive season in style this year with fine food and family fun in five star surroundings.

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