Trainee Management Programme

The Celtic Manor Resort has long been regarded as an iconic property in the UK hospitality industry, with the staging of the Ryder Cup in 2010 and the NATO Summit in 2014 positioning the Resort among the world’s most dynamic and flexible venues.  

With four hotels, a 330-room luxury Resort Hotel, an historic 19th century Manor House with 70 rooms, the 148-room Coldra Court and the Newbridge on Usk country inn with six bedrooms – three championship golf courses, a large convention centre, eight restaurants, two exceptional spas and health clubs, ten luxury lodges and an array of adventure activities, the Celtic Manor Collection provides a complete experience for business, leisure and golf travelers. 

The diverse offering at the Resort, makes it an exceptional platform on which to grow a career in the hospitality industry.  With further expansion planned in 2017 and beyond, we are looking for talented individuals who are keen to take the first step towards a career in the hospitality industry. Working with some of the most experienced, energetic and motivational managers in the industry, you will have an insight into the operation and management of one of the UK’s busiest and most successful hotels and resorts.

Our ‘grow our own’ strategy is focussed on the development of trainee managers with a view to creating Assistant Managers, Heads of Department, Senior Managers and even General Managers of the future.

Important Dates

  • Application Submissions: Open from 20th March 2017
  • Application Closing Date: 23rd April 2017
  • Successful Applicants Notified: 28th April 2017
  • Assessment Day: 12th May 2017
  • Start Date: 3rd July 2017

Successful applicants MUST be available for the scheduled assessment day of the 12th May 2017 

Applications for this programme are now closed.

Reporting Structure

  • Reports to Operations Director 
  • Individual bi-monthly meeting with Operations Director
  • Regular meetings with all Trainee Managers
  • Direct assistance from Operations Support Manager
  • Works closely with all HOD’s and Senior Managers as part of development programme.

Banding / Salary
Band E with a salary £18,000. 

Programme Content

  • Extensive operational experience across range of business areas.
  • Coaching and mentoring from hospitality professionals working in senior management positions.
  • Access to exclusive Celtic Manager learning and development modules.

Operations Overview - Year 1

Operations Overview - Year 1

Food & Beverage – 12 weeks

With 7 restaurants including 4 that are recognised by the AA with rosette status, 5 bars and further leisure dining facilities, the gastronomic offering delivered by the resort is exceptional. Our flagship restaurant, Epicure presented by former Michelin starred chef Richard Davies is the epitome of our culinary offering. Rafters, the Newbridge on Usk and our most recent addition Steak on Six, all offer diners an AA rosette worthy experience, whilst The Olive Tree, The Grill and our Asian inspired restaurant Cen by Larkin Cen (MasterChef 2013) offer diners a more relaxed, casual dining experience. 

As part of the programme you will be exposed to a number of these restaurants along with the bar operation within Merlin’s, the resort’s iconic lounge and cocktail bar. Basic skills development is central to the food and beverage team’s success, while advanced skills in flambé, mixology and wine awareness allow the development of a range of skills essentials required for a career in the food service industry.

Conference & Banqueting - 12 weeks

Having won numerous awards including Best UK Hotel at the prestigious M&IT awards for 6 out of last 7 years, conference and banqueting is at the heart of the Celtic Manor business model and has been since the Resort Hotel opened in 1999.

Whether it’s dealing with private dining for 20 people or a conference for over 1,000 delegates, the conference and banqueting team prides itself on creating a seamless guest experience. Led by a management team with multiple years’ experience in the industry and at the resort, the Celtic Manor way is at the heart of everything.

Rooms Division - 12 weeks

At the centre of any hotel are the bedrooms and with over 400 hotel bedrooms, a further 48 bedrooms in self-catering lodge style accommodation and further expansion and refurbishment being planned, the Celtic Manor is no different.

Our dedicated housekeeping team are focused on ensuring the quality of bedroom product, while our front of house team epitomises excellence in the guest’s arrival, onsite and departure experience.

As part of the programme, you will experience and develop the full range of skills required within the room division team, spending time in housekeeping, front office, concierge and guest services.

Management Exposure 

Alongside 12 weeks spend operationally in the three above divisions, you will return in your second year to experience a 4 week management module in each area.

Golf & Retail - 6 weeks

The Ryder Cup placed Celtic Manor on the global stage in terms of the resort and more specifically golf. Over 6 years on and the Celtic Manor has become one of the busiest golfing venues in the UK with 54 holes of championship golf and one of the most technologically advanced Golf Academies in Europe.

The passion for golf is often in the people, and our golf operations team tend to not only have worked in the industry for some years but also have a great passion for the sport itself. Spending time

within the golf and retail operations will allow you to develop knowledge of an area of hospitality that many are unaccustomed to.

Spa & Leisure 6 weeks

Relax, unwind and recharge – in a world where many speak of the challenges of a work life balance, the chance to consider your own wellbeing is essential. 

With two health club facilities and over 20 spa treatment rooms, our 3,000 members and guest choosing to have over 25,000 spa treatments a year are very considered in their approach to wellness. Fitness consultants, spa therapists and nail technicians all play a vital role, and more recently the introduction of a range of activities on site has led to the introduction of Activity Instructors and a whole lot of fun for our guests.

Your exposure to the world of wellbeing and fun, will give you a huge insight into this growing trend within the hospitality industry. Alongside the operational exposure offered, you will also have the  opportunity to work with the membership sales team who look after the sales and retention of members and the internal communication required to ensure an exemplary membership experience. 

Support Services Overview - Year 2

Support Services Overview - Year 2

Culinary – 8 weeks

A brigade of over 60 chefs demonstrates the importance of food in the Celtic Manor offering. A fast paced, simmering environment where new ideas are encouraged calls for a calm temperament and a creative mind. You will spend your time working across two kitchens and will be guided and mentored by a senior chef, to allow you to develop skills that you never thought you were capable of. If you can’t cook at the start of the module, you certainly won’t starve at the end of it.

Client Services – 8 weeks

Client Services represents the complete sales function for the Resort and is split into five departments, each of which you will be exposed to during your programme:

• Reservations – Taking all incoming booking calls for every aspect of bedroom, spa, activity, golf and restaurant bookings. 

• Event Sales  – Take all calls into the Resort for events ranging in numbers from 2 – 900 delegates along with enquiries for  weddings, children’s parties, golf days, private parties and  dinners.

• Corporate Relations – Our on the road sales team, covering the length and breadth of the UK and beyond to promote Celtic Manor and all it has to offer as well as keeping our existing clients fully updated on any developments within the Resort. 

• Yield – This team is responsible for deciding the rate strategies for the entire Resort throughout the year. Analysing the business in both peaks and troughs and suggesting ideas and making adjustments to always maximise revenue. 

• Event Management – This team are the link between our client and our operations team. The event management team are responsible for the delivery of hundreds of successful events each year and work in conjunction with the client and our front of house teams to ensure a first class service and event delivery at all times. 

Marketing – 4 weeks

The Resort’s marketing department is responsible for formulating and implementing the Resort’s marketing and communication plans. 

  • Developing and maintaining consistent brand identity/ image across all marketing collateral to include print and all digital platforms. 
  • Delivery of creative and effective campaigns. 
  • Managing the Resort’s PR development and strategy.

Finance and Procurement – 4 weeks 

The Finance Department is responsible for managing the Resort’s finances, reporting financial results periodically to both internal and external parties, controlling revenues, costs, stocks and cash, and safeguarding the assets of the business through the implementation of internal controls and procedures.

During your time spent in Finance and Procurement, you will gain a working knowledge and understanding of how a set of accounts is compiled, and how each department within the Resort operates financially. Furthermore, you will gain an insight into the Internal Audit function that helps us minimise financial risk to the business. You will also gain exposure to our Purchasing and Stores department, which is an integral part of not only the Accounting function, but the Resort as a whole. 

Human Resources – 4 weeks

Aligning People to the Business, the human resources team represent the interests of the workforce, making sure everyone enjoys fair treatment at every level of the business. Human resources ensures employees follow company guidelines, processes and systems, thus protecting the company from liability. 

Human Resources are responsible for attracting and retaining the best people in our industry, keeping us ahead of the competition. We act as business partners, offering strategic guidance and day-to-day support to managers and employees. In your role, you will provide support to the team, developing your own knowledge of the sub disciplines within human resources and the technical skills required. 

You will also have the opportunity to work with the Learning and Development team, to understand the focus of the Celtic College in developing people within our teams through the ‘grow our own’ strategy of encouraging internal development and promotion.

Facilities/IT/Security/Health & Safety – 4 weeks

With over 1 million square foot of built infrastructure across the Resort and numerous behind the scenes, the Facilities Department ensure all the front and back of house environments comply with current European Legislation and guest expectations to a 5 star standard. 

IT support and manage the data and voice systems across the business on a day to day basis - from online bookings to point of sale - managing over 82 different applications across the Resort and continually upgrading systems as technology evolves. As with any working / leisure environment in the UK, all areas and employees must comply with current UK and European Legislation. 

Our internal Health and Safety department ensure this is the case using various approaches such as internal audits, training and awareness.

Learning and Development - The Celtic College

Learning and Development Courses

Every successful business knows that if it wants to stay ahead of its competitors and attract the best people for tomorrow, it needs to invest the time, energy and enthusiasm in the people of today. The Celtic Manor Resort strongly believes that in order to achieve its ambition of “Exceeding Expectations, Winning Loyalty”, it must first exceed the expectations and win the loyalty of its employees. In 2014, the Celtic Manor invested in Celtic College by adding a Learning and Development department in order to create a Talent Management Route (TMR) for all its current and future employees.

Training courses provided during training:

  • Essential Supervisory Skills 
  • Basic MS Word
  • Basic MS Excel
  • Level 2 & Level 3 Food Safety
  • Health & Safety
  • Manual Handling
  • Fire Safety
  • First Aid
  • Equality, Diversity & Disability
  • Influencing, Persuading & Negotiating
  • Self Coaching
  • Presentation Skills
  • Networking Skills
  • Building Better Business Relationships
  • Coping with Pressure
  • Belbin Team Roles
  • Managing Effective mtgs
  • Leadership & Mgmt Practices in Hospitality
  • Conflict Management
  • Managing Change for Positive Outcomes
  • Time Management
  • Being Assertive
  • Insight Discovery Profiling

Case Studies - Mariah Coles
Recruitment - Mariah

Mariah Coles is currently on the trainee management scheme.

I previously did a University degree in Hospitality, but the course was very theoretical and classroom-based. When I graduated I realised that I needed practical experience so I applied for the Celtic Manor trainee management scheme. The resort has such an incredible reputation and there’s such a range of events that happen here, it’s an amazing place to get a breadth of experience across hotel management, restaurants, leisure, events and activities.

In my first week I worked at the Celebrity Cup golf, serving drinks to Anton du Beke and Denise Van Outen! You’re given lots of opportunities to work on prestigious events, which have already given me so much experience in my short time here so far.

Over Christmas, I worked in the Christmas Kingdom, which is a big part of the Celtic Manor’s year. Families can visit to meet Santa and his (real!) reindeers, as well as go ice skating. We welcomed about 60,000 people throughout the holiday season – every day was pretty much fully booked so it was a very busy time.

I love the hustle and bustle of working in a hotel - there’s always something happening at the Celtic Manor Resort. It’s such an exciting place to work. If the USW course had been offered when I was applying for Uni, I would have jumped at the chance – it combines the degree and experience into one. In this industry, a degree alone isn’t enough - it’s all about the practical experience.

Case Studies - Michelle Greene
Recruitment - Michelle

Michelle Greene is in her final few months on the trainee management scheme at Celtic Manor.

Working in a hotel, no two minutes are the same, let alone two days! I love the buzz of working with guests and the Celtic Manor has so much going on, it’s just a fantastic hotel to work at.

I’d been studying for a Masters degree back home in Ireland, whilst working in a 5-star golf resort over there. As part of the course, we did a case study on the NATO Summit which Celtic Manor hosted in 2014. The resort just looked incredible and I was desperate for a change and wanted to get more management experience so I applied straight away.

The different areas you get to work on give you such an incredible experience – I’ve mowed lawns, worked as a pastry chef, and helped in producing a promotional video for the resort – all were vital in developing an understanding of the business. The scheme moulds you into being an effective manager, giving you an insight that you never otherwise get into all the aspects it takes to make a hotel run effectively and successfully.

The Celtic Manor really is like a family. I’ve created contacts - and friends - for life.

Case Studies - Elliot McKenzie
Recruitment - Elliot

Elliot McKenzie graduated from the Celtic Manor Trainee Management Scheme in 2016 and is now Assistant Reception Manager at the resort.

The scheme allows you to work in departments around the resort – so anything from working as a chef, to working as a greenkeeper, to working in the sales team. Towards the end of the scheme, you then get to specialise in the area you want to. It’s a great way to see how different teams work. In particular, my knowledge of the sales system is invaluable to my role on reception now and that knowledge undoubtedly helped me in securing my current role.

The good thing about Celtic Manor is that they don’t shy away from letting you get involved in the big and challenging events, so I’ve also worked on lots of celebrity dinners, the Celebrity Cup golf tournament and polo events. They throw you in at the deep end which gives you amazing experience for your career and is so rewarding.

One of the highlights of my time here has to be the NATO summit where I worked as part of the fine dining team. I served Barack Obama and David Cameron afternoon tea! At the time I just got on with it, but it’s incredible looking back!

I love meeting new people every day and giving them an unforgettable experience, and helping them make memories. There’s also a great team atmosphere, which just makes working here really enjoyable. There can be long days, but if you put your heart and soul into working then you’ll reap the rewards.

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Celtic Manor Golf Courses
Caerleon Golf Club
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The Celtic Manor Resort is a world-class destination for golf, with three championship courses, The Twenty Ten, Roman Road and The Montgomerie, plus state of the art Golf Academy and two luxury clubhouses.

Caerleon Golf Club is a 9 hole golf course in the village of Caerleon, a short drive from the Resort.

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The maximum occupancy for each Lodge is 10 people (maximum adults 8 and excludes babies under 2�s sleeping in cots) Check Availability/Rates

Recent Updates

New optimism for Newport

I was delighted to be invited to address the Newport Summit here at Celtic Manor a few weeks ago but I was even more pleased to see the turnout of almost 300 people – all eager to engage and move the city forward.

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