How do I apply for a job vacancy?
You will need to complete the online application form on our job vacancies page
I have submitted my application form, when am I likely to get a response?
We try our best to respond to all applications, but due to the volume we receive, on occasions we are unable to do so. We therefore advise that if you have not heard from us within a 4 week period of submitting your form, then your application has been unsuccessful on this occasion.
If I have not heard from you, will my application be kept on file for future positions?
Yes, if you have no objection, we will hold your details on file for a period of 6 months.
Do I need to send a CV?
No, we only require an application form.
I have been invited to attend an interview, where should I report?
Please report to the main reception desk in the Resort unless you are informed otherwise.
I have been invited to attend an interview, do I need to bring anything with me?
Yes, please bring a copy of:
• Proof of identity (i.e. passport / birth certificate and National Insurance Card)
• Food hygiene certificate (if applicable),
• Visa (if applicable),
• Qualification certificates (if applicable, excluding certificates for GCSE qualifications or equivalent),
• Written references from previous employers on letter headed paper (if applicable)
What are my options in terms of travel?:
The closest airports to the Resort are Cardiff or Bristol. The easiest form of transport from any UK airport would be using a National Express bus. You can check their website for further information (www.national-express.com). Online you can book tickets, find out what times the buses depart and estimated times of arrival at your destination. Your destination is the bus station at Newport, Gwent, South Wales. On arrival you will then need to get a taxi to the Resort which takes approximately 10 minutes and costs approximately £7.00.
Train / Car
Please view the following link: http://www.celtic-manor.com/location.aspx#Road
(If you are traveling by car from England into Wales (via M4) a toll charge will apply).
Who is staff accommodation available to?
Our accommodation is only available to those people who live outside a 50 miles radius of the Resort. Accommodation is subject to availability.
How much is staff accommodation?
Accommodation costs £75.00 per person per week (single occupancy) or £57.50 per person per week (double occupancy), these charges are reviewed annually. For the first 12 weeks of employment you would have to pay an additional £25.00 per week, which is a bond. If you vacated staff accommodation or leave the company the amount of bond returned to you will depend upon the condition of the house you have been occupying.
How would I pay for the staff accommodation?
A direct debit form will need to be signed allowing Wentwood Lettings Ltd to claim the monies from your bank account. This form would be issued together with a contract of accommodation on your arrival.
Where is staff accommodation?
Accommodation is based in Newport City.
What would be provided in the accommodation?
The houses are furnished. To make your bedroom feel more homely, you would be welcome to bring your own belongings such as a TV, DVD player etc. but please note it would be your responsibility to insure your items. You would need to bring your own bath towels.
How many people would be staying in the staff accommodation?
This would depend on the number of bedrooms. Normally houses will have a minimum of 3 bedrooms.
Who would I be sharing the house with?
Everyone living in staff accommodation must be employees of The Celtic Manor Resort. No guests are allowed to stay in the accommodation overnight.
Would I have a choice of houses?
Allocation of a house would depend on availability. You would not be allowed to move accommodation without permission.
If I were successful, what would I be doing during my first couple of days of employment?
You would be attending the Resort Induction Programme! You would need to arrive for 9:00am each day, report to the main reception desk in the Resort and inform them you are here for your induction day. They would give you directions to the Large Training Room on Staff Level.
The induction programme is fun and enjoyable, you get to meet with new colleagues. During the couple of days you would learn about the history of the Resort, customer care, Human Resources information, fire safety, manual handling, have a tour of the facilities and even try your luck in a quiz where you could win a prize!
What would I need to wear?
We expect you to wear smart casual clothes and comfortable shoes. You would be on ‘show’ to our customers during the tour of the Resort - we always need our employees to be well groomed!
What would I need to bring to the induction day?
Signed copy of your contract and job description, passport (and visa if applicable), car registration number (if applicable), copies of your certificates stated on your application form and a P45 form (if applicable).
If I were successful, would a uniform be provided?
You would be informed during your interview.
Here are a few details…. we would always ask that you bring your own smart black (navy for reception staff), closed toe and heel, comfortable shoes, men should bring plain black socks and ladies skin coloured tights or stockings. Chefs would be provided with whites and safety shoes. Green keeping staff would be provided with uniform (except navy trousers) and safety shoes. A name badge must always be worn.
Uniforms are not to be worn when off-duty. It will be regularly cleaned and repaired for you without charge by the Housekeeping department.
If you are not issued with a uniform, you will be expected to wear conservative clothes that are in keeping with our standards.
What are your grooming standards?
We are a 5* Resort and this is the image we want our staff to portray. Please keep in mind at all times that your image would reflect our image. By observing our guidelines on hygiene and grooming (these would be given to you in an employee handbook), you will maintain the high standards we require.
A smart appearance says a lot about you and the Celtic Manor Resort before you even say a word. Our customers would form an opinion about our level of service from seeing how well presented you are. It’s also true that if you look good, the chances are that you will feel confident too!
If I were successful, how and when would I get paid?
Weekly paid employees would be paid on a Friday directly in to a UK bank account (1 week in arrears). Monthly paid employees would be paid on the last working day of each month. If you did not have a UK bank account your payment would be in the form of a cheque.
If I did not have a UK bank account – how would I set one up?
You would need to complete a form which would be provided by the Human Resources Department. They would then write you a letter to take to Barclays Bank. This would normally be done in the first week of employment.
Would my pay be net or gross?
The rate of pay stated in your contract of employment would be gross. Therefore tax and national insurance (NI) contributions would be deducted from this.
What is NI and how much would it be?
Everyone in the UK over the age of 16 years, is required to have a National Insurance Number. This number is a unique personal number and issued in the UK by the Department of Work and Pensions. This number is used by an employer to deduct tax and national insurance contributions.
If you are overseas, then we would arrange for you to register for your NI number after employment had commenced.
The amount of tax and national insurance depends on individual circumstances and salary level.