Client Testimonials and Case Studies
Why choose Celtic Manor for your next event? Take a look at our case studies and client testimonials to discover just what makes us the UK’s number one destination for conferences, meetings and events.
"I wanted to say a monumental thank you to you all for your help and support during the NATO Summit. You simply couldn't have been more professional, helpful and understanding. I know that, for all the excellent planning and prep, two things got us over the line: the extraordinary performances and personal determination of individuals across the whole team, and incredible teamwork across people and organisations. You and your colleagues exemplified both of these."
Director of Protocol and Vice-Marshal of the Diplomatic Corps, Foreign and Commonwealth Office
Nato Wales Summit Case Study
Metropolis Publishing - RESI Conference
“The Celtic Manor were extremely well equipped and prepared for our event. We had effective communication at all times with the hotel which meant that some of the stress that always comes with such large multi-faceted events was taken away. On site we were greeted by a professional, well-polished team who were available at any point to help us implement anything we possibly needed. We were extremely pleased that even though such a high-profile event (NATO Summit) had been in the day before our event, the hotel was completely ready for us and we were made to feel just as important as World Leaders.”
- Events Logistics Co-ordinator, Property Week
Download RESI Case Study PDF
“The best yet! We have had some great conferences in the past, but this week’s was the best ever. The feedback we received from our delegates
showed that Celtic Manor was a fantastic venue with great food and facilities. We have made a provisional booking for next year already.”
- General Manager, Retail North Cluster, Shell.
Download Shell Case Study PDF
Holland & Barrett
“Our annual fundraising charity event continues to grow each year and it is really important that the venue not only looks the part but has the ability to entertain our suppliers and associates across many different activities throughout the day and night. The Celtic Manor team really did pull out all the stops to make this our best charity day to date and logistically it was slick and without hitch with a WOW venue space to support. ”
- Events & Sponsorship Coordinator, Holland & Barret
Holland & Barrett Case Study PDF
Chartered Institute of Payroll Professionals
“The Chartered Institute of Payroll Professionals moved its Annual Payroll and Pensions Conference to the Celtic Manor Resort in 2012 and happily signed a 5 year contract, and now an additional year, creating a ‘home’ for the event. The professionalism of the staff at all stages of the event gives the CIPP Events team confidence in producing an excellent and successful event. Prior to the event, the Client Relationship Manager, Rebecca Green, ensures that the contract and the relationship with the CMR Events Manager, Sophie Pring is in place. Sophie is in constant contact with the CIPP events team ensuring that all details are correct for the event, and is involved in the menu tasting, final details bedroom allocation and assisting with any issues on the day. Rebecca is always on hand with her friendly and positive manner. Jonathan Watkins and his team provide invaluable support and assistance during the event, nothing is too much trouble and he is always one step ahead sorting out potential issues before they have happened.
It is a pleasure to work alongside Jonathan and his team during a very stressful couple of days.”
- Events Project Manager, CIPP
CIPP Case Study
“On the whole, the standard of service and support offered by Celtic Manor is great and continues to work for the IFP annual conference and our delegates. The team at Celtic Manor know the event and our team well and respond well to whatever we throw at them.”.
- IFP Membership and Events Director
IFP Case Study
"The Celtic Manor Resort team are excellent in their assistance with planning and following through to ensure that every little detail is taken care of - the experience we have at our annual Charity Golf event with the team ensure that we will continue to return year after year. It was a superb effort at every aspect of the hotel."
- Marketing & Admin Director,
COSTCO Case Study
“We work in many hotels of differing standards throughout the year but we as a team are yet to come across co-operation from an operations team as we do from your guys at Celtic Manor. It is without doubt one of our favourite venues to come to and this is mainly due to the reception we receive from John and Iolo and their respective teams who only make our life easier with their can-do attitude and fantastic approach to what we do. It can be increasingly difficult to work with people and many hotels would learn massive amounts from your guys. You should be immensely proud of them and they are great ambassadors for what is a fantastic property.”.
- Technical Production Manager, Sounds Commercial
“Thank you very much indeed for looking after everyone involved in the conference so diligently and so professionally. I don't think we have ever had such good and such consistently outstanding levels of service at any of our previous conferences, certainly not in my time and that is more than 35 years. As you know this was our first Egg and Poultry Industry Conference at the Celtic Manor and because of this we wanted to go the extra mile to ensure our delegates and sponsors were happy and would want to return next year. The organising team were delighted with the feedback and sponsors too approved of the move, providing the conference with significant support which we, in turn, were able to reinvest. This has vindicated our decision to move the conference.”
Organising Committee Chairman,
Egg and Poultry Industry Conference
Egg and Poultry Industry Case Study
Valero Benefit For Children Golf Classic
Valero is a Texas-based Fortune 500 energy corporation whose UK operations include the Pembroke Refinery in
Wales. This is the first time the company has used Celtic Manor as a venue for its annual Valero Benefit for Children Golf Classic, raising funds
for children’s charities.
Valero Case Study
Society For Research Into Higher Education
“The 2014 event was considered by many to be the most successful we have held at Celtic Manor. The event management both before and during the event was exemplary. Any minor obstacles (such as sourcing additional rooms at the Holiday Inn for the Monday night when the resort was fully booked) were overcome with the minimum of fuss. The planning and preparation for this event were of an extremely high standard, which ensured that the team here could focus on the content of the event rather than logistical issues. During the event itself, all services, from reception to catering to porterage were excellent.”
- Manager: Operations & Finance, SRHE
SRHE Case Study
“Celtic Manor is a great venue to work in. The team are a pleasure to work with; their flexibility, helpfulness and just how accessible they are during the event ensures everything runs like clockwork. The delegates always comment on how well they are received by concierge, reception, catering and conference staff throughout the event, always with a smile. I’m sad that we will not be returning to the Celtic Manor in February 2016, but I’m sure we will be back when the new Wales International Convention Centre is built.”
- Head of Corporate Events, Computacenter
Download Computacenter Case Study
“Celtic Manor was truly a home away from home during our annual meeting, surrounded by people who we came to know more like family than colleagues during the week. There were a number of staff who we encountered on a daily basis and who we were consistently amazed with. Please thank your entire team for their efforts, and let them know how rare it is to receive the kind of service that we did for this event.”
- Director of Operations, InterAction Council
Download InterAction Council Case Study PDF
Welsh Football Trust
“The National Coaching Conference is the flagship for the FAW Coach Education department and growing in stature every year. We moved the Conference last year to Celtic Manor as the facilities are perfect for what we require. The Celtic Manor made the National Coaching Conference world class with their facilities, professionalism from the staff and event organisation. I can’t speak highly enough of the Celtic Manor hence the reason forrebooking the facilities again for 2016 and hopefully making Celtic Manor the home of our National Coaching Conference for many years to come.”
- Head of Coach Education, Welsh Football Trust
Welsh Football Case Study PDF
"From the initial planning through to the execution of the event, the team at the Celtic Manor were outstanding. The Caernarfon Ballroom was fully equipped to take on the production we had planned, which coupled with the five-star service given during the event itself made the evening a huge success.”
- Executive Assistant, Deloitte
Deloitte Case Study