Ian Edwards named European Hotelier of the Year

Category: #CanDoNews, News

Celtic Manor's Chief Executive Ian Edwards has been named European Hotelier of the Year 2015 at the European Hospitality Awards.

Ian was the only UK hotelier shortlisted for the award and saw off competition from eight other leading managers from prestigious continental hotels like Le Bristol in Paris, Munich’s Charles Hotel and Rome’s Hotel Splendide Royale.

The award was judged over a period when Ian led Celtic Manor’s successful staging of the 2014 NATO Summit, the largest gathering of world leaders ever held in the UK.

He also oversaw the development of detailed plans for a new Wales International Convention Centre, which secured full planning permission during the summer, and presided over another record year of growth at the five-star resort in South Wales. Ian said:

I am very proud to receive this award but I recognise that I accept it in on behalf of every one of the fantastic team I am fortunate to lead at Celtic Manor. This has been a momentous year for the resort and it is very pleasing that the efforts of the whole team have been rewarded in this way.

Ian was promoted from Chief Operating Officer to Chief Executive in 2014. Since 2008 and his return to the resort in a senior management role, revenues have grown by 60 per cent at Celtic Manor. Average bedroom occupancy is now 90 per cent, meaning on average 360 bedrooms are sold every night - an outstanding return for any UK hotel outside London.

With 25 years of industry experience, which includes opening hotels as general manager, he has a thorough knowledge of what it takes to provide an offering that is attractive to visitors and clients across Celtic Manor’s many diverse operations.


Reader comments (6)

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Anne Williams 8.10pm on 13 October 2017

No Welsh speakingstaff noWelshsongs played at Olive Restaurant Newport is nWales not over the sever bridge in EnglandChef at Olive Tree left serving station I waited 10 minutes hi to come and cut meat had to ask waitress I the end that had seen e waitingNeedto reblemish the hot food as the veg especially red cabbage was shrivelled up looked disgusting ,soup was cold should make sure lidos back on if it's to much trouble forpeople to put it back,At breakfast you need more cheese choice pancakes should be made fresh ours weredryandhard .Mydaughter isHeadPastry Chef shehasworked in banqueting inaustralia has made food for princes Charles William Harry Tom Jones Dolly Parton as shesaidthatshewould not tolerate slapdash inner restaurant

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Helen thomas 8.44pm on 21 December 2017

Hello Unfortunately we took a recommend offer for the wonker tea party, so as we had to cancel Disney land this year due to my husband diagnosis with Hodgkin lymphoma cancer we had to think of something special for the children in-between his treatment. We booked over the phone and received the confirmation for a festive tea at 15.30, unfortunately we had to cancel some remaining guest who were joining us as they were unwell and we could not risk them joining us. We arrived 39 minutes before our confirmation time where the main reception directed us to the event, after the walk down we found the room where what seamed the staff where clearing up for the next event, then a manager passed us and took the signs down, to be quite honest I did find it alarming that anyone can simply walk into your hotel and stroll around the whole sight without a single member of staff engaging are checking who we actually are!!!!!! I went to a lady behind the desk who was just staring at us and checked that we were in the right place, she called a manager! He then informed us "your to late it finished at 2pm". At every point of communication we stated the name, number of people, which event, and time!!! He then informed us the booking was for the olive tree ( in our full festive clothing this is not the suitable dress code for us). He then called the olive tree and stated " have you had 4 no shows"!!!! Very professional!! Then he informed us the actually can closed at 3pm but the would "knock up a few sandwiches" no-one would listen to use in clearly showing our confirmation for 15.30. Rushed up to the olive tree where we asked for

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B Nixon /FAO: IAN EDWARDS 9.44pm on 23 January 2018

Dear Sir, Reading all the comments and advertisements regarding the Celtic Manor (The manor where I had my first child since it was a nursing home in 1967) it all sounds so amazing! However I want to give you feedback on my experience as a past member and as a person who has tried to get information regarding membership. I have discovered you do not respond to email and you do not respond to your website online form regarding membership. The form says someone will contact but my experience has shown you do not respond to anything only telephone calls. I felt it important to address this to you because previous, similar feedback has changed nothing! I was a member previously and though facilities are good, there seemed. Ever a time when all were on offer. It was a frequent occurrence to see notice out of order. When people pay so much for health and leisure facilities, it's important that they work every time! You appear on the surface to be exceptional, in word and visually but without a timely response to email and without facilities not in working order it becomes less impressive. Finally, to subscribe to your Emails is not good; they send advertising emails many times over the course if a week. There is no moderation. I filled in a form requesting information on membership but in over a week, no response. I hope you can see that some areas of your business, there are areas that need addressing. I look forward to some response possibly this time. Regards B Nixon

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About the author

Paul Williams
Paul Williams PR Manager

Paul joined the Celtic Manor Resort in 2007 having previously worked in newspaper journalism, most recently as assistant sports editor at the Western Mail in Cardiff. Responsible for all aspects of media liaison at the resort, he wishes he had more time to improve his golf handicap of 14 and polish his excruciating puns on Twitter.

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